Konica-minolta bizhub 421 User Manual Page 298
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501/421/361 11-7
Fax/Scan function troubleshooting
11
11.3.3 Network fax error code table
When any trouble occurs during network fax transmission, this machine displays an error screen with an error
code in the "Nxx" format. Refer to the following table for corrective action.
Transmission System Error Code
Code Type Error contents Redial ON or OFF Remedy
N10 Connection error Connection error in
recipient’s ma-
chine
OFF • Check the status of the re-
cipient’s machine.
• Check the network settings
of this machine.
• Check with the network ad-
ministrator that the network
is operating normally.
N11 Connection error Connection with
the Recipient’s ma-
chine rejected
OFF The reception was rejected.
Check the status of the recipi-
ent’s machine.
N12 Connection error Telephone line dis-
connection
ON Check whether a network error
exists, such as an unplugged
cable.
N13 Connection error No network re-
sponse
OFF • Check the status of the re-
cipient’s machine.
• Check the network settings
of this machine.
• Check with the network ad-
ministrator that the network
is operating normally.
N14 Protocol error Mail distribution er-
ror
OFF Check the recipient’s status and
then try sending the fax again.
N15 Protocol error Recipient’s ma-
chine connection
reset
ON Check the recipient’s status and
then try sending the fax again.
N16 Protocol error One’s own network
is busy
ON Check the recipient’s status and
then try sending the fax again.
N17 Protocol error Communication
time out
OFF Check the recipient’s status and
then try sending the fax again.
N18 Other errors Other errors OFF • Check whether each setting
is correct.
• Check whether a network
error exists, such as an un-
plugged cable.
• Switch the main power sup-
ply OFF/ON, and then try
sending the fax again.
N20 Memory error Memory overflow OFF Memory is full.
• Check that there are no oth-
er jobs being processed.
• Decrease the number of
pages to be set, reduce the
scanning resolution, and try
sending the fax again.
N21 HDD error HDD error OFF HDD is full.
• Delete unwanted files.
• Decrease the number of
pages to be set, reduce the
scanning resolution, and try
sending the fax again.
N22 Conversion error Conversion error OFF Switch the main power supply
OFF/ON, and then try sending
the fax again.
N25 Memory overflow Memory overflow OFF Memory is full.
• Check that there are no oth-
er jobs being processed.
• Decrease the number of
pages to be set, reduce the
scanning resolution, and try
sending the fax again.
- Introduction 2
- Using menu trees 4
- Contents 5
- 8 User mode settings 11
- 9 Administrator mode settings 13
- 10 PageScope Web Connection 16
- 12 Appendix 17
- 13 Index 17
- About this manual 18
- 501/421/361 x-19 20
- 501/421/361 x-20 21
- User’s Guides 22
- Before using Network 23
- Scan/Fax/Network Fax 23
- 1.1.1 Transmission functions 24
- 1.1.2 User authentication 25
- 1.1.3 Limitation on file name 27
- 1.2 Overview 28
- 1.2.2 Available Fax functions 31
- Control panel/touch panel 33
- 2 Control panel/touch panel 34
- 2.2 Touch panel 36
- Icon Description 37
- Item Description 39
- 501/421/361 2-8 40
- 501/421/361 2-9 41
- 501/421/361 2-10 42
- Registration of basic 46
- 3.1 To begin operation 47
- Administrator] 48
- 3.2 Address Registration 49
- 3.3 Optional settings 50
- 3.4 Using Web services 51
- 4 Transmitting data 55
- 501/421/361 4-3 56
- 4.1.2 Fax (G3) 57
- 501/421/361 4-5 58
- 4.1.3 Recalling a program 59
- 501/421/361 4-7 60
- 501/421/361 4-8 61
- 4.1.4 Broadcasting 62
- 501/421/361 4-10 63
- 4.2 Using Advanced Preview 64
- 2 Press the [Proof Copy] key 66
- 4 Press the [Start] key 66
- 6 Press the [Start] key 67
- 501/421/361 4-16 69
- Job History tab 69
- Search (p. 4-33) 70
- Advanced Search (p. 4-33) 70
- Scan Settings (p. 4-36) 70
- Original Settings (p. 4-57) 70
- 501/421/361 4-18 71
- 501/421/361 4-19 72
- Original Settings 72
- 501/421/361 4-20 73
- Communication Settings 73
- 501/421/361 4-21 74
- 4.4.1 Screen layout 75
- 4.4.2 Address Book 76
- 4.4.3 Direct Input 78
- 4.4.4 Direct Input - Fax 79
- 4.4.5 Direct Input - E-Mail 80
- 4.4.6 Direct Input - User Box 80
- 501/421/361 4-28 81
- RX Ability (Destination) 81
- 4.4.9 Direct Input - PC (SMB) 82
- 4.4.10 Direct Input - FTP 83
- 4.4.11 Direct Input - WebDAV 84
- 4.4.13 Job History (G3) 86
- 4.4.16 Off-Hook (G3) 88
- 4.5 Scan Settings 89
- 4.5.3 Basic - Resolution 90
- 4.5.4 File Type 90
- If [High Level] is selected 92
- If [Low Level] is selected 92
- 4.5.5 Scan Settings - Density 94
- 4.5.7 Background Removal 95
- 4.5.8 Erase - Frame Erase 96
- 4.5.9 Book Scan - Book Copy 96
- Settings" on page 9-11 104
- Front surface of original 108
- Original transmitting 108
- 4.5.18 Neg./Pos. Reverse 109
- 4.6 Original Settings 110
- 501/421/361 4-58 111
- Transmitting data 111
- 4.7 Communication Settings 112
- You may not specify the date 117
- 4.8 Redialing (G3/IP) 123
- 4.8.3 Fax Retransmit (G3) 124
- Receiving data (G3/IP/I-FAX) 125
- 5.1.1 Auto RX (fax only) 126
- 5.2.1 Manual RX (phone only) 127
- 5.3 Receiving data (I-FAX) 128
- 5.4 Receiving data (IP) 129
- 5.5 In-memory proxy reception 130
- 501/421/361 5-9 133
- 5.6.3 To output in full size 135
- 501/421/361 5-12 136
- 5.7 Reception information 137
- 6.1 Memory RX (G3/IP/I-FAX) 139
- 6.2 PC-FAX reception (G3) 140
- 6.3 TSI distribution (G3) 141
- [Box Operations] 142
- 6.5 Relay distribution (G3) 143
- 6.6 Polling TX/RX (G3) 145
- 6.7 Bulletin (G3) 146
- 6.9 Forwarding fax (G3) 148
- Explanation of reports/lists 149
- 7.1 Types of reports/lists 150
- 7.1.2 List 151
- 7.2 Common lists 152
- 501/421/361 7-5 153
- Output example 153
- Items to be printed out 153
- 7.2.2 Group List 154
- 7.2.3 Program List 155
- 501/421/361 7-8 156
- 7.3.1 Activity report 157
- 7.3.2 TX Result report 158
- 7.3.3 Broadcasting TX report 159
- 7.3.4 Job Settings List 159
- 501/421/361 7-12 160
- Fax settings list 160
- 501/421/361 7-13 161
- Relay list 161
- RX user box by sender (TSI) 161
- 501/421/361 7-14 162
- 7.4.1 Polling TX report 163
- 7.4.2 Polling RX report 163
- 7.4.4 TX reservation report 164
- 7.4.9 Confidential RX report 165
- 7.4.10 Bulletin TX report 166
- 7.4.11 Relay report 166
- 7.4.13 PC-FAX TX error report 167
- 7.5.2 Print MDN Message 168
- 7.5.3 Print DSN Message 168
- RX Error Report] 169
- 501/421/361 7-23 171
- User mode settings 172
- 501/421/361 8-3 174
- 501/421/361 8-4 175
- 8.1.2 User Settings 176
- 8.1.3 Recall Scan/Fax Program 177
- 8.2.2 Address Book - E-Mail 178
- 8.2.3 Address Book - User Box 181
- 8.2.4 Address Book - Fax 183
- 501/421/361 8-14 185
- Line Settings 185
- 8.2.5 Address Book - PC (SMB) 187
- 8.2.6 Address Book - FTP 190
- 8.2.7 Address Book - WebDAV 193
- 8.2.10 Group 201
- 8.2.13 Scan/Fax Program 205
- Operations] 210
- 501/421/361 8-40 211
- 8.3 User Settings 212
- 501/421/361 8-44 215
- RX Display 215
- 8.3.5 Scan/Fax Settings 216
- 501/421/361 8-46 217
- Administrator mode settings 218
- 9.1.5 G3 FAX 220
- 9.1.6 Internet Fax 220
- 9.1.7 IP Address Fax 220
- 9.2.1 System Settings 221
- 9.2.2 Network Settings (2/2) 222
- 9.2.3 Fax Settings 222
- 501/421/361 9-6 223
- 501/421/361 9-7 224
- 9.2.4 Security Settings 225
- PageScope Web Connection 266
- 10.1.3 Web browser cache 268
- 10.1.4 Structure of pages 269
- 501/421/361 10-5 270
- 501/421/361 10-7 272
- 501/421/361 10-8 273
- 10.2.2 Logout 274
- 10.2.3 Login 275
- [Copy Operations] 278
- 10.3 Overview of User mode 279
- 10.3.2 Job 280
- 10.3.3 Box 281
- 10.3.4 Direct Print 282
- 10.3.5 Store Address 283
- 10.4.1 Maintenance 284
- 501/421/361 10-20 285
- 10.4.2 Security 286
- 10.4.3 Box 287
- 10.4.4 Print Setting 288
- 10.4.5 Store Address 289
- 10.4.6 Network 290
- 501/421/361 10-26 291
- Fax/Scan function 292
- 11.1 Cannot send data 293
- 501/421/361 11-3 294
- 11.2 Cannot receive data 295
- 501/421/361 11-5 296
- 11.3.1 G3 Fax 297
- 501/421/361 11-7 298
- 501/421/361 11-8 299
- Reception system error code 299
- 7 CAUTION 300
- Appendix 301
- 12.2 Tips 303
- 12.3 Entering text 305
- 12.3.1 Enlarging the keyboard 306
- 12.3.2 To type text 306
- Alphanumeric 307
- 12.4 Scanning glossary 308
- 501/421/361 12-9 309
- 501/421/361 12-10 310
- 501/421/361 12-11 311
- 501/421/361 12-12 312
- 12.5 Internet fax glossary 313
- 12.6 Fax glossary 314
- 501/421/361 12-15 315
- 501/421/361 12-16 316
- Printed in China 321
- A0R59551-NS-22 321
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