Konica-minolta bizhub C3850 User Manual

User’s Guide: Maintenance/Troubleshooting

[Maintenance/Troubleshooting] 1-71.2 Cleaning12 Wipe off the Transport Roller with a soft and dry cloth.3 Close the Right Door of Tray 2/3.Cleaning th

[Maintenance/Troubleshooting] 1-81.2 Cleaning11.2.3 Cleaning the laser lensesThis machine has four laser lenses. Follow the steps shown below to clean

[Maintenance/Troubleshooting] 1-91.2 Cleaning14 Align to the Print Head Glass, then insert the Laser Lens Cleaning Tool inside with the sponge side fa

2Checking and Replacing Consumables

[Maintenance/Troubleshooting] 2-22.1 Checking the status of consumables22 Checking and Replacing Consumables2.1 Checking the status of consumablesCons

[Maintenance/Troubleshooting] 2-32.2 Replacing consumables22.2 Replacing consumablesNOTICEA failure, which was caused because you did not follow the p

[Maintenance/Troubleshooting] 2-42.2 Replacing consumables2Replacement procedureThe following example shows how to replace a Yellow Toner Cartridge.NO

[Maintenance/Troubleshooting] 2-52.2 Replacing consumables26 Take the Toner Cartridge out of the bag.7 Hold a new Toner Cartridge upside down in your

[Maintenance/Troubleshooting] 2-62.2 Replacing consumables29 Pull the lever to the right to lock it.% Carefully return the lever at the front to its o

[Maintenance/Troubleshooting] 2-72.2 Replacing consumables22 Open the Front Cover.3 Pull the lever at the front of the Toner Cartridge to the left.4 H

[Maintenance/Troubleshooting] Contents-1Table of contents1 Cleaning This Machine1.1 Before getting started ...

[Maintenance/Troubleshooting] 2-82.2 Replacing consumables26 Hold the handles at the right and left of the Waste Toner Bottle, then carefully pull out

[Maintenance/Troubleshooting] 2-92.2 Replacing consumables210 Hold a new Imaging Unit with both your hands, then shake it several times as shown in th

[Maintenance/Troubleshooting] 2-102.2 Replacing consumables213 Remove the holding sheet and protection materials from the Imaging Unit.14 Check that t

[Maintenance/Troubleshooting] 2-112.2 Replacing consumables216 Check that the color of the Toner Cartridge matches that of the insertion slot in the m

[Maintenance/Troubleshooting] 2-122.2 Replacing consumables22.2.3 Replacing a Waste Toner BottleIf the Waste Toner Bottle becomes full, this machine s

[Maintenance/Troubleshooting] 2-132.2 Replacing consumables25 Push the Waste Toner Bottle to the back to lock it.6 Close the Front Cover.

[Maintenance/Troubleshooting] 2-142.2 Replacing consumables22.2.4 Replacing the Transfer RollerAfter the Transfer Roller replacement message has appea

[Maintenance/Troubleshooting] 2-152.2 Replacing consumables25 Insert the shaft of the Transfer Roller into the bearing in the machine.6 Press down two

[Maintenance/Troubleshooting] 2-162.2 Replacing consumables22.2.5 Replacing the Transfer Belt UnitAfter the Transfer Belt Unit replacement message has

[Maintenance/Troubleshooting] 2-172.2 Replacing consumables25 Insert the protection sheet under the Transfer Belt Unit.% Insert the protection sheet u

[Maintenance/Troubleshooting] Contents-24 Troubleshooting4.1 The power is not turned on ...

[Maintenance/Troubleshooting] 2-182.2 Replacing consumables27 Hold the handles at the right and left, then carefully pull out the Transfer Belt Unit.%

[Maintenance/Troubleshooting] 2-192.2 Replacing consumables210 Remove the protection materials of the new Transfer Belt Unit.11 Carefully insert the n

[Maintenance/Troubleshooting] 2-202.2 Replacing consumables213 Pull out the protection sheet.14 Close the Right Door. 15 Install all of Toner Cartridg

[Maintenance/Troubleshooting] 2-212.2 Replacing consumables216 Close the Front Cover.17 Connect the power cable, then turn the power of this machine o

[Maintenance/Troubleshooting] 2-222.2 Replacing consumables22.2.6 Replacing a Toner Filter0 The Toner Filter is in the Transfer Belt package.1 Pull th

[Maintenance/Troubleshooting] 2-232.2 Replacing consumables25 Install the filter case in the main unit.6 Select [Utility] - [Administrator Settings] -

[Maintenance/Troubleshooting] 2-242.2 Replacing consumables23 Open the Fusing Cover.4 Lower the levers at the right and left.5 Remove the Fusing Unit.

[Maintenance/Troubleshooting] 2-252.2 Replacing consumables26 Take a new Fusing Unit out of the package box.% Do not touch the surface of the Fusing R

[Maintenance/Troubleshooting] 2-262.2 Replacing consumables210 Lower the lever at the bottom.11 Insert a new Fusing Unit to the back until it is fixed

[Maintenance/Troubleshooting] 2-272.2 Replacing consumables213 Close the Fusing Cover.14 Close the Right Door.% If the Right Door is not closed, check

1Cleaning This Machine

[Maintenance/Troubleshooting] 2-282.2 Replacing consumables22 Open the cover of the Finisher.3 Take the Staple Cartridge out of the Finisher.4 Lift an

[Maintenance/Troubleshooting] 2-292.2 Replacing consumables26 Insert the Staple Cartridge until it clicks.7 Close the cover of the Finisher.8 Rotate t

3Clearing Paper Jam and Staple Jam

[Maintenance/Troubleshooting] 3-23.1 To prevent a paper jam33 Clearing Paper Jam and Staple Jam3.1 To prevent a paper jamTo prevent a paper jam, check

[Maintenance/Troubleshooting] 3-33.2 When a paper jam has occurred33.2 When a paper jam has occurredTo prevent a failure, carefully remove jammed pape

[Maintenance/Troubleshooting] 3-43.2 When a paper jam has occurred3Clear procedure1 Pull the lever (1), then open the Right Door (2).% When opening th

[Maintenance/Troubleshooting] 3-53.2 When a paper jam has occurred33 Close the Right Door. 3.2.3 Clearing a paper jam in Tray 17CAUTION - The area aro

[Maintenance/Troubleshooting] 3-63.2 When a paper jam has occurred32 Carefully pull out the jammed paper.NOTICEIf you touch the surface of the Transfe

[Maintenance/Troubleshooting] 3-73.2 When a paper jam has occurred35 Flip through the removed paper, the align the edges.6 Load paper into Tray 1, the

[Maintenance/Troubleshooting] 3-83.2 When a paper jam has occurred35 Flip through the removed paper, the align the edges.6 Load paper into Tray 2/3, t

[Maintenance/Troubleshooting] 1-21.1 Before getting started11 Cleaning This MachineNOTICEThoroughly read all the precautions and warning labels, and b

[Maintenance/Troubleshooting] 3-93.2 When a paper jam has occurred33 Open the ADF.4 Remove the jammed original.5 Close the ADF. 6 Close the ADF Cover.

[Maintenance/Troubleshooting] 3-103.2 When a paper jam has occurred33.2.6 Clearing a paper jam in the Duplex Option1 Pull the lever (1), then open the

[Maintenance/Troubleshooting] 3-113.2 When a paper jam has occurred33.2.7 Clearing a paper jam in the Fusing Unit7CAUTION - The area around the fusing

[Maintenance/Troubleshooting] 3-123.2 When a paper jam has occurred33 Open the Fusing Cover.4 Carefully pull out the jammed paper.% If you cannot remo

[Maintenance/Troubleshooting] 3-133.2 When a paper jam has occurred35 Close the Fusing Cover.6 Press down the levers (2 places).7 Close the Right Door

[Maintenance/Troubleshooting] 3-143.3 Troubleshooting for paper jam33.3 Troubleshooting for paper jamSymptom Cause ActionMultiple sheets are fed out a

[Maintenance/Troubleshooting] 3-153.3 Troubleshooting for paper jam3TipsIf a paper jam frequently occurs in a specific place, carry out checks, repair

[Maintenance/Troubleshooting] 3-163.4 Clearing a staple jam33.4 Clearing a staple jam1Rotate the Finisher 90 degrees.2 Open the cover of the Finisher.

[Maintenance/Troubleshooting] 3-173.4 Clearing a staple jam35 Return the Face Plate until it clicks.6 Insert the Staple Cartridge until it clicks.7 Cl

4Troubleshooting

[Maintenance/Troubleshooting] 1-31.1 Before getting started1- When carrying this machine, be sure to fold the Manual Feed Tray and hold the parts show

[Maintenance/Troubleshooting] 4-24.1 The power is not turned on44 Troubleshooting4.1 The power is not turned onCheck the Power Switch for the status.-

[Maintenance/Troubleshooting] 4-34.2 The Touch Panel is not displayed44.2 The Touch Panel is not displayedIf a certain length of time has elapsed with

[Maintenance/Troubleshooting] 4-44.3 Cannot print44.3 Cannot print4.3.1 Cannot printDescription of problem Check points RemedyA message saying "P

[Maintenance/Troubleshooting] 4-54.3 Cannot print4Print processing on the computer has finished, but printing does not start.Is another printer speci-

[Maintenance/Troubleshooting] 4-64.3 Cannot print4Printing in user authenti-cation or account track mode is not available.Are the user name or ac-coun

[Maintenance/Troubleshooting] 4-74.3 Cannot print44.3.2 Problems on print qualityDescription of problem Cause RemedyNo data is printed. A Toner Cartri

[Maintenance/Troubleshooting] 4-84.3 Cannot print44.3.3 When the bit count does not match between the server and the clientIf the print server is Wind

[Maintenance/Troubleshooting] 4-94.3 Cannot print49 Click [Browse], and specify the setup information file [ntprint.inf] on the client computer to whi

[Maintenance/Troubleshooting] 4-104.4 Cannot perform network scanning44.4 Cannot perform network scanningDescription of problem Check points RemedyCan

[Maintenance/Troubleshooting] 4-114.5 Cannot perform fax/internet fax44.5 Cannot perform fax/internet fax4.5.1 Cannot perform Fax TXDescription of pro

[Maintenance/Troubleshooting] 1-41.2 Cleaning11.2 Cleaning7WARNING- Before cleaning this machine, turn the power off, then disconnect the power cable

[Maintenance/Troubleshooting] 4-124.5 Cannot perform fax/internet fax44.5.2 Cannot perform Fax RXDescription of problem Check points RemedyCannot rece

[Maintenance/Troubleshooting] 4-134.6 Cannot perform copy44.6 Cannot perform copyDescription of problem Check points RemedyCopying does not start. Are

[Maintenance/Troubleshooting] 4-144.6 Cannot perform copy4The area around an image gets smudged.Is the Original Cover Pad dirty?Clean the Original Cov

[Maintenance/Troubleshooting] 4-154.7 Trouble in use of Finisher FS-P0344.7 Trouble in use of Finisher FS-P03Description of problem Check points Remed

[Maintenance/Troubleshooting] 4-164.8 Major messages and actions44.8 Major messages and actionsCheck the displayed message, then take the appropriate

[Maintenance/Troubleshooting] 4-174.8 Major messages and actions4Error messagesMessage Description Remedy[Configuration of options has been changed.]T

[Maintenance/Troubleshooting] 4-184.8 Major messages and actions4[Memory Overflow] Data has been received over the maximum memory size.Cancel the job

[Maintenance/Troubleshooting] 4-194.8 Major messages and actions4Service callIf a service call has appeared, restart this machine.If the problem is no

5Checking Counters

[Maintenance/Troubleshooting] 5-25.1 Checking the counter55 Checking Counters5.1 Checking the counterThe counter indicates the total number of pages p

[Maintenance/Troubleshooting] 1-51.2 Cleaning1Original GlassOriginal Cover Pad1.2.2 Cleaning the Paper Feed RollersIf the Paper Feed Rollers have been

6Index

[Maintenance/Troubleshooting] 6-266IndexCCleaningADF ...1-7Control Panel ...

A3GN-9567-11A2014. 3© 2013http://konicaminolta.com

[Maintenance/Troubleshooting] 1-61.2 Cleaning13 Wipe off the Paper Feed Rollers with a soft and dry cloth.4 Close the Manual Feed Tray.Cleaning the Pa