Konica-minolta bizhub C200 User Manual Page 161
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C200 10-3
Fax/Scan function troubleshooting
10
10.2 Cannot receive data
When data reception fails, refer to the following table for corrective action. If the action also fails to enable
successful reception, contact your service representative.
2
Note
When reception fails, an TX report is output. For details, refer to "TX Report" on page 7-9. (If the TX
report setting is arranged so that a TX result report is printed out)
For details on error messages, refer to "Displaying an error message" on page 10-5.
For troubleshooting involving misfeeding of the original, poor display quality, and toner run-down, refer
to the User’s Guide [Copy Operations].
10.2.1 G3 Fax
Symptom Checkpoint Action
Cannot receive
data
Is paper supplied in
place?
When the paper supply icon is lit, it indicates that the paper tray is
empty and received documents are stored in the memory. Replenish
paper.
For details on the paper supply procedure, refer to the User’s Guide
[Copy Operations].
Is paper misfeed? When paper misfeeding is occuring, received documents are stored in
the memory.
Remove paper that has been stuck.
For details on removing stuck paper, refer to the User’s Guide [Copy
Operations].
Is the toner run down? If all toner has been used up, document reception is not possible.
Promptly replace the toner cartridge.
For details on replacing the toner cartridge, refer to the User’s Guide
[Copy Operations].
Is the modular cable
correctly connected?
Isn’t the modular cable disconnected?
Check the modular cable connection and connect it if it is disconnect-
ed.
Is the F-coded SUB ad-
dress sent from the
sender correct?
If an incorrect SUB address is received during a confidential transmis-
sion or IP relay transmission, a transmission error occurs, and data re-
ception may fail. Contact the sender to check the setting of the SUB
address.
Does not print
out received
data
Is the Memory RX func-
tion specified?
If the Memory RX function has been specified, perform the following
steps to print out the received document.
1. Touch [Job List].
2. Touch [Doc.].
3. Touch [RX Document].
4. Select the received documents type.
5. Print or forward the document.
- Introduction 2
- Using menu trees 4
- Contents 5
- 11 Appendix 12
- 12 Index 12
- About this manual 13
- Screen images 14
- C200 x-14 15
- C200 x-15 16
- User’s Guides 17
- Before using Network 18
- Scan/Fax/Network Fax 18
- 1.1 Information 19
- 1.1.2 Account track 20
- 1.2 Overview 21
- 1.2.2 Available Fax functions 22
- Control panel/touch panel 25
- 2 Control panel/touch panel 26
- C200 2-3 27
- Reminder 27
- 2.2 Touch panel 28
- Sent documents 96 30
- Received documents 96 30
- Type Description 31
- 1 Select an RX user box 32
- 2.3.1 Checking the settings 34
- 2 Touch [Register] 35
- 3 Touch [Default Settings] 35
- Registration of basic 38
- 3.1 To begin operation 39
- Administrator] 40
- 3.2 Address Registration 41
- 3.3 Optional settings 42
- Transmitting data 43
- 4 Transmitting data 44
- C200 4-3 45
- 4.1.2 Fax (G3)/Broadcasting 46
- C200 4-5 47
- 4.1.3 Recalling a program 48
- C200 4-7 49
- 4.3.1 Screen layout 53
- 4.3.2 One-Touch 53
- 4.3.3 Search One Touch 55
- 4.3.4 LDAP Search 56
- 4.3.5 Dial 58
- 4.3.6 Dial - Fax 59
- 4.3.7 Dial - Internet Fax 60
- 4.3.8 Dial - IP Addr. Fax 61
- 4.3.9 Dial - IP Relay 62
- 4.3.10 Dial - E-Mail 63
- 4.3.11 On-Hook (G3) 63
- 4.4 Quality settings 65
- 4.4.3 Reduction/Area (G3) 67
- 4.4.4 Color (E-Mail/FTP/SMB) 68
- 4.5 Fax Menu 70
- Setting Description 71
- 4.5.10 Fax - Password TX (G3) 74
- 4.5.11 Fax - Remote Copy (G3) 74
- C200 4-38 80
- 4.6 Redialing 81
- Receiving data (G3/IP/I-FAX) 82
- 5.1 Receiving (G3) 83
- 5.2 Receiving (I-FAX) 84
- 5.2.3 Activity Report 85
- 5.2.4 RX Doc. Header Print 85
- C200 5-5 86
- 5.3 Receiving (IP) 87
- 5.4 Memory reception 88
- 5.5 Printing received faxes 89
- 6.1 Memory RX (GS3/IP/I-FAX) 93
- Sender ReceiverConfidential 94
- 6.3 Polling TX/RX (G3) 95
- 6.4 Bulletin (G3) 96
- 6.6 Forwarding Fax (G3) 98
- Explanation of reports/lists 99
- 7.1 Types of reports/lists 100
- 7.2 Print List menu tree 101
- 7.3 Common lists 102
- 7.3.2 RX Report 103
- 7.3.3 Bulletin List 104
- 7.3.4 One-Touch List 105
- 7.3.5 Program List 106
- 7.4.1 Activity Report 107
- 7.4.2 TX Report 107
- 7.4.3 Broadcast Report 108
- 7.4.4 Setting List 109
- 7.5.1 Memory Clear Report 110
- User Settings / User 111
- Management / One 111
- Touch/Box Reg 111
- 8.1.1 User Settings 112
- 8.1.2 User Management 112
- 8.1.3 One-Touch/Box Reg 113
- 8.2 User Settings 115
- 8.3 User Management 119
- 1 Touch [Memory RX ON/OFF] 120
- 3 To print, touch [Lock OFF] 120
- 2 Touch [One-Touch/Box Reg.] 121
- 3 Touch [One-Touch] 121
- 8.4.3 One-Touch Copy 124
- 8.4.5 Specifying fax settings 125
- Parameter Description 126
- 3 Touch [Bulletin] 133
- Administrator Management 135
- 9.1 Initial settings 136
- 9.1.5 E-Mail 137
- 9.1.6 SMB 137
- 9.1.7 FTP 137
- 9.2.1 System Settings 138
- 9.2.2 Administrator Settings 138
- 9.2.3 Document Management 139
- 9.2.4 Fax Settings 139
- 9.2.5 TX Settings 140
- 9.2.6 RX Settings 140
- 9.2.7 Report Settings 140
- C200 9-8 142
- 9.4 Administrator Settings 143
- 9.5 Document Management 144
- 9.6 Fax Settings 151
- 9.7 TX Settings 155
- 9.8 RX Settings 156
- 9.9 Report Settings 158
- Fax/Scan function 159
- 10.1 Cannot send data 160
- 10.2 Cannot receive data 161
- C200 10-4 162
- 10.3.1 G3 Fax 163
- 10.4 Error code lists 164
- 10.4.4 SMB file transmission 165
- 10.4.6 IP relay transmission 166
- 7 CAUTION 167
- Appendix 168
- 11.1.7 Faxing specifications 170
- 11.2 Entering text 171
- Copyright 176
- 2008.11A02F-9589-11 176
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