Konica-minolta bizhub 500 User Manual Page 105
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- Table of contents
- TROUBLESHOOTING
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5
Troubleshooting
5-4 Network Fax
Troubleshooting Chapter 5
5.3 Cannot Receive Messages
When a document cannot be received, try to correct the problem by referring
to the table below. If the document still cannot be received properly even
after attempting to correct the problem, please contact your service
representative.
!
Detail
When the file format of which is not supported is received, the Network
Fax RX Error Report is printed. For details of the Network Fax RX Error
Report, see page 11-12.
When an Nxx form error code is indicated, refer to page 5-6.
For the troubles such as document jam, paper jam, inferior image quality,
exhausted toner, etc., refer to "User’s Guide (Copy Operations)".
Description of
Problem
Check Points Corrective Actions
Cannot receive Is paper in the
machine?
If the add paper icon is lit, the machine is out of paper and
received documents are stored in memory. Add paper.
Refer to the “User's Guide (Copy Operations)” for the
procedure for adding paper.
Is paper
jammed in the
machine?
In case of paper jam, received documents are stored in
memory. Removed the jammed paper. Refer to the “Us-
er's Guide (Copy Operations)” for the procedure for cor-
recting paper jams.
Is the machine
out of toner?
No mail can be received if the toner has exhausted. Re-
place the toner bottle immediately. Refer to the “User's
Guide (Copy Operations)” for the procedure for replacing
the toner bottle.
Is the network
cable connect-
ed properly?
Is the network cable disconnected? Check the network
cable connection and connect it if it is disconnected.
Are the memory
size and the
hard disk size
sufficient?
Check the memory and the hard disk to see if there is a
sufficient space left in each of them.
When the capacity is getting low, a fax may not be re-
ceived or, even if received, it may not be printed.
No outputs Hasn't the
Memory RX
been set?
When the Memory RX is set, print the document received
by following the procedure given below.
1. Press [Box] on the control panel.
2. When optional hard disk is installed, press [System
User Box].
3. Press [Memory RX User Box].
4. Enter the password and press [OK].
5. Select a document you want to print and press [Print].
6. When the printer completes printing, press [Close].
- Table of contents 2
- 4 Reception 3
- Introduction 10
- 1 Introduction 11
- 1.1 Special Notice to User 12
- Introduction Chapter 1 13
- 1.1.3 For New Zealand 14
- 1.1.4 For Europe 15
- 1.2 Features of the FAX 16
- 1.4.1 “Width” and “Length” 22
- 1.4.2 Paper Orientation 22
- 1.5 User’s Guides 23
- Before Use 26
- 2 Before Use 27
- Before Use Chapter 2 28
- 2.6 Control Panel 32
- 2.7 FAX Screen 35
- 2.8 First-Use Settings 37
- 3 Transmission 41
- Transmission Chapter 3 42
- 9 Press [Start] 44
- 1 Close the ADF 48
- 4 Adjust paper guides 48
- 6 Press [Finish] 50
- 3.4.1 Original Image Type 54
- 3.4.2 Density 55
- 3.4.3 Simplex/Duplex 55
- 3.4.4 Resolution 56
- 4 Confirm the settings 57
- 3 Press [Destination] 59
- 5 Press [Start] 62
- 3 Press [Start] 63
- 4 Press [Start] 65
- 2 Press [Start] 72
- 2 Press [OK] 74
- 3.8 Canceling Transmission 77
- 2 Press [Fax TX] 78
- 3 Press [Current Jobs] 78
- 4 Press [Active Jobs] 78
- 3.11 Sender Information 82
- 3.11.3 Set to OFF 83
- 2 Press [Receive I-Fax] 86
- 4.3 Unable to Receive 88
- 2002/09/20 13:39 #002 P.001 90
- 4.5.3 Recording at Full Scale 98
- 4.6 Reception Information 100
- Reception Chapter 4 101
- Troubleshooting 102
- 5 Troubleshooting 103
- Troubleshooting Chapter 5 104
- 5.3 Cannot Receive Messages 105
- 5.4 Error Message Displayed 106
- 7 CAUTION 108
- Specifications 110
- 6 Specifications 111
- Specifications Chapter 6 112
- Transmission 114
- Applications 114
- 7 Transmission Applications 115
- Transmission Applications 118
- Network Fax 7-5 118
- 7.3 Comm. Setting screen 119
- 3 Press [Special Original] 120
- 11 Press [Start] 122
- 10 Set the original document 125
- 3 Press [Bind Position] 129
- 7-18 Network Fax 131
- 7.8 Frame Erase Transmission 132
- 7.9 Background Adjustment 135
- 7-24 Network Fax 137
- 7.10 TX Stamp 138
- 3 Press [Scan Size] 140
- Network Fax 7-29 142
- 2 Press [Scan Setting] 143
- 3 Press [Header Setting] 143
- 7-32 Network Fax 145
- Useful Functions for 148
- Reception 148
- 3 Press [Memory RX User Box] 149
- 6 Press [Start] 150
- 2002/09/20 09:38 #002 P.001 152
- 2002/09/20 09:38 #002 P.002 152
- Registering/Settings 154
- 9 Registering/Settings 155
- 2 Press [Address Book] 157
- 4 Press [New] 157
- 5 Set the functions 158
- 6 Press [OK] 158
- 7 Press [Close] 158
- 9.3 Registering the Group 161
- 2 Press [Group] 162
- 3 Press [New] 162
- 4 Set the functions 162
- 5 Press [OK] 163
- 6 Press [Close] 163
- 2 Press [Program] 166
- Network Fax 9-15 168
- 3 Press [Subject] 169
- 5 Press [Subject] 172
- 7 Press [OK] 172
- 8 Press [Close] 172
- 5 Press [Close] 174
- 3 Press [Text] 175
- 5 Press [Text] 176
- 9-28 Network Fax 181
- Utility Mode 182
- 10 Utility Mode 183
- Utility Mode Chapter 10 184
- 10.2 FAX Utility Mode List 186
- Information 191
- Position 192
- Settings 192
- 2 Press [Display Setting] 198
- 3 Press [Fax Active Screen] 200
- 2 Press [Initial Setting] 202
- 4 Press [Close] 203
- 2 Press [System Setting] 204
- 3 Press [Power Save Setting] 204
- 10.9 Input Machine Address 210
- 2 Press [Network Setting] 212
- 3 Press [TCP/IP Setting] 213
- 4 Press [ON] and then [Fwd.] 213
- 10.12 E-Mail RX (POP) 216
- 3 Press [E-Mail Setting] 217
- 4 Press [E-Mail RX (POP)] 217
- 3 Press [Forward] 219
- 2 Press [Fax Setting] 224
- 3 Press [Header Information] 225
- 4 Press [Sender Name] 225
- 10.16 Header/Footer Position 227
- 10.18 TX/RX Setting 232
- 3 Press [TX/RX Setting] 233
- 3 Press [Function Setting] 236
- 4 Press [Memory RX] 239
- 10.20 Report Settings 240
- 3 Press [Report Settings] 241
- 10.21 Network Fax Setting 243
- 2 Press [Security Setting] 246
- 3 Press [Security Details] 246
- 4 Press 247
- 5 Press [Restrict Fax TX] 247
- Explanation of Reports 248
- 11.1.1 Reports 249
- 11.1.2 Lists 250
- 2 Press [Fax TX] tab 251
- 3 Press [Job History] 251
- 4 Press [Comm. Setting] 251
- 6 Press [Print] 252
- 11-6 Network Fax 253
- Network Fax 11-7 254
- 11.3 TX Report 255
- Network Fax 11-9 256
- 11.4 Broadcast Report 257
- Network Fax 11-11 258
- 11.6 MDN Message 260
- 11.7 DSN Message 261
- 11.8 Receipt Mail Text 262
- 11.9 Address Book List 263
- 8 Press [Print] 264
- 9 Select tray to print 264
- 10 Press [Start] 264
- 11-18 Network Fax 265
- 11.10 Group Address List 266
- Network Fax 11-21 268
- 11.11 Program List 269
- 11-24 Network Fax 271
- How to see the Program List 271
- 7 Select tray to print 273
- 8 Press [Start] 273
- Network Fax 11-27 274
- 4 Press [Fax Setting] 275
- 5 Press [Job Settings List] 275
- 6 Select tray to print 276
- 7 Press [Start] 276
- 11-30 Network Fax 277
- Network Fax 11-31 278
- 11-32 Network Fax 279
- PageScope Web 280
- Connection 280
- 12 PageScope Web Connection 281
- 1 Start the Web browser 282
- PageScope Web Connection 283
- 12-4 Network Fax 283
- 12.1.2 Web Browser Cache 284
- Network Fax 12-7 286
- 2 Click [Login] 287
- 12-10 Network Fax 289
- – The User mode page appears 289
- 12-12 Network Fax 291
- 3 Select [E-Mail RX (POP)] 292
- 12-14 Network Fax 293
- 3 Select [E-Mail TX (SMTP)] 294
- 12-16 Network Fax 295
- 12.5 I-Fax Advanced Setting 296
- 12-18 Network Fax 297
- 3 Select [SMTP TX Setting] 298
- 3 Select [SMTP RX Setting] 299
- 2 Click [New Registration] 300
- 5 Click [OK.] 301
- 5 Click [OK] 303
- 4 Enter the Name 305
- 5 Click 305
- 7 Click [Apply] 305
- 8 Click [OK] 305
- 12-30 Network Fax 309
- 12-32 Network Fax 311
- Network Fax 12-35 314
- 12.11 Memory RX User Box 315
- Network Fax 12-37 316
- Appendix 318
- 13 Appendix 319
- 13.2 Entering text 320
- Appendix Chapter 13 321
- 13.3 Internet Fax Terminology 323
- 13.4 FAX Terms 324
- 50GA955400 334
- Printed in China 334
- 2006. 12 334
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