Konica-minolta bizhub PRO 1200 User Manual download pdf (Page 155)

Troubleshooting

9-2 bizhub PRO 1200/1051 Scanner

Troubleshooting Chapter 9

9 Troubleshooting

9.1 Cannot connect to the scanner

If an error message appears when attempting to access the scanner, perform

the following checks:

0 Consult your network administrator about your network settings.

1 Check whether the correct IP address of the scanner has been entered.

– If the IP address is not correct, enter the correct one.

– If the entered IP address is correct, go on to step 2.

2 From the DOS prompt of the PC you use, execute “ping” to the IP ad-

dress of the address to which a connection is made to check to see if

the connection is made properly.

– To confirm the IP Address of the copier, contact your network ad-

ministrator.

e.g. : C:/>ping 192.168.0.1

– If the ping test fails, check whether the copier's main power is

switched on, and also check the network cable for proper connec-

tion.

– If the ping test is successful, go on to step 3.

3 Check whether the IP router is correctly set.

– If it is not correctly set, set it correctly.

– If there is no problem in IP router setup, go on to step 4.

4 Trace the routing to the scanner to check whether there are any error

conditions within the network.

– If any error conditions are found, eliminate them.

– If no error is found and yet the connection to the scanner cannot be

established, contact your service representative.

Detail

When the Security Strengthen mode is ON, A job is unacquirable using

applications compatible with TWAIN and network scanner driver. For

more information, contact your administrator.

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Konica-minolta bizhub PRO 1200 User Manual Page 155