Konica-minolta bizhub 25 User Manual Page 165
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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4-18 Troubleshooting
Status Things to check Countermeasure
Cannot print
correctly using the
Scan to Printer
function
Are you using Windows
2000?
Try specifying “200 dpi” for the scan
resolution.
Does the computer have
enough memory
?
Expand computer memory. The computer on
which the Scan to Print Monitor is installed
should have more memory than 512 MB.
Cannot delete a
printer registered in
the Scan to Printer
function
If you become unable to use the computer
which registered the printer for some reason,
use “Scan to Print Clear” to delete the printer.
(See page 2-45.)
Cannot Print
Status Things to check Countermeasure
Cannot perform
printing
Have you checked the
network environment?
Refer to “Cannot Connect to the Network” to
check the network environment. (See page
4-19.)
Is paper loaded? Load the paper properly. For details, refer
to Chapter 1, “Loading Paper” in the User's
Guide.
Has the toner run out? Has
the drum cartridge reached
the end of its life?
Check the screen of the machine, and if
a message is displayed, replace the toner
cartridge and drum cartridge. For details,
refer to Chapter 4, “Replacing the Toner
Cartridge” in the User's Guide.
Is the system memory of the
computer insufficient?
Check whether the memory capacity of
the computer meets the requirements for
operating Message Board.
If the requirements are not met, increase
the memory of the computer. If multiple
applications or unnecessary resident
programs are running, close them.
Is the printer driver
installed?
Refer to Chapter 2, “Installing to Windows
”
or Chapter 3, “Installing to Mac OS X” in the
Printer Guide to install the required printer
driver.
Is the correct printer
selected?
Select your desired printer in the print menu
of the application.
Is the printing port correct? Check whether the printing port is correct
in the properties screen of the printer driver.
Refer to the help, etc. for your computer.
If the machine is connected via a USB cable,
confirm that “USBxx” (where “xx” refers to
the port number) is selected. If the machine
is connected via a network, confirm that an
lpr port with the same address as the IP
address set in the machine is selected.
Are you printing from Mac
OS X 10.2 via USB cable?
When you print from Mac via USB cable, the
following settings are not available: Paper
Type, Toner Saving, Print Density, Binding
Width (Front), and Binding Width (Back).
Print via network or upgrade your Mac
version to Mac OS X 10.3 or later.
- Chapter 2 Management 2
- Chapter 3 Maintenance 2
- Chapter 4 Troubleshooting 2
- Contents 3
- Chapter 3 Maintenance 4
- Chapter 4 Troubleshooting 5
- How to Read This Manual 6
- Key Descriptions 7
- Chapter 1 8
- Entering Characters 9
- Entering Numbers 10
- Entering Spaces 11
- Entering “.com” 11
- Using Common Functions 12
- Deleting Characters 13
- Inserting Characters 14
- Editing the Soft Keys 15
- Press [Register] 16
- Press [Soft Key] 16
- 1-10 Editing the Soft Keys 17
- Editing the My MFP Shortcuts 18
- Press [My MFP Shortcut] 19
- Press <My MFP> 20
- Press [Add/Edit] 20
- “Editing from the 20
- Using My Jobs 21
- 1-16 Using My Jobs 23
- My jobs Execution Screen 24
- Deleting My jobs 25
- Printing My Jobs List 26
- Executing My jobs 28
- Press [Machine Info] 29
- List of Entries 31
- Paper Settings 34
- List of Paper Settings 35
- Specifying Default Settings 37
- List of Default Settings 38
- Outputting Lists 42
- 1-38 Outputting Lists 45
- List of Lists 46
- Using Personal Settings 47
- List of Personal Settings 49
- Logging In / Logging Out 51
- Message Board Guide 52
- Logging Out 53
- Chapter 2 54
- Caution 56
- Setting Security Codes 57
- Press [Admin Password] 58
- Setting the Protect Passcode 60
- 2-8 Setting Security Codes 61
- Enter a four digit number 61
- Closed Communication 63
- Setting Closed Reception 64
- Setting Passcode Polling 65
- Press [Passcode Polling] 66
- Setting the Passcode 67
- Setting ID Check Transmission 69
- Press [Confirm Destination] 71
- Press [Confirm Numeric keys] 74
- Security Reception 76
- Press [ON] 77
- Select [AM] or [PM] and set 77
- Activating the PIN mask 78
- Function Protect Settings 80
- Setting Function Protection 81
- Using Function Protection 83
- When “Protect ON” is Set 84
- Setting Mode Protection 85
- Select the function to set 86
- Setting User Authentication 87
- Press [AuthenticationMethod] 88
- Setting the Currency Unit 90
- Press [Currency Setting] 91
- Erasing the Accounting Data 94
- Setting Example 95
- List of Network Settings 96
- Press [TCP/IP Settings] 99
- Setting the Host Name 100
- Setting the Workgroup Name 101
- Management 102
- Setting the DNS Suffix 103
- Setting DHCP 104
- Setting the IP Address 105
- Setting the Subnet Mask 106
- Setting the Gateway Address 107
- (See page 2-46.) 108
- Press [WINS Server Address] 108
- Registering LDAP Servers 109
- Press <Setting> 110
- Press [Management] 110
- Press [Network Settings] 110
- Press [LDAP 111
- Server Settings] 111
- Press [Add] 111
- Press [Name] 111
- Press [Password] 114
- Press [Search Base] 114
- Press [Additional String] 116
- Press [Search Method] 116
- first server 117
- Deleting LDAP Servers 118
- Press [List] 120
- Press [Yes] 120
- Press [Setting] 123
- Set the archive destination 123
- Press [FileFormat] 123
- Setting an E-mail Gateway 125
- [Enter] 127
- Press [Suffix] 127
- Press [Automatic LogoutTime] 128
- Mirroring Methods 130
- Exporting to USB Memory 132
- Press [Mirroring] 137
- Press [Direct Copy] 137
- Select [Setting 138
- Press [Direct Copy Allowed] 139
- Chapter 3 142
- IMPORTANT 143
- Cleaning the Control Panel 144
- Cleaning the Scanning Area 145
- Chapter 4 148
- Error Messages 149
- Troubleshooting 150
- DocIndex Communication Errors 153
- Scan to FTP and 154
- Image Quality Problems 159
- Cannot Transmit Faxes 162
- Cannot Receive Faxes 163
- Cannot Scan 163
- Cannot Print 165
- Cannot Connect to the Network 166
- Cannot Install 167
- Message Board Troubleshooting 168
- Browser Settings 170
- Click the [Close] button 171
- Click the [Custom 171
- When a Power Failure Occurs 173
- Erased Document Notification 174
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