Konica-minolta bizhub 25 User Manual Page 158
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting 4-11
1
2
3
4
Troubleshooting
Troubleshooting
Read this section if trouble occurs with the machine. Please contact your local technical
representative if the following steps do not solve the problem.
The machine does not operate
Status Things to check Countermeasure
The machine does
not operate
Is the power cable firmly
inserted?
Check the power switch and power plug. For
details, refer to Chapter 1, “Part Names and
Functions” in the User's Guide.
Is the power switch ON? Turn ON the main power switch and
<Power>. For details, refer to Chapter 1, “Part
Names and Functions” in the User's Guide.
Nothing appears on
the screen
Is the <Energy Save> key
illuminated?
The machine is in the energy save mode.
Disable the energy save mode. For details,
refer to Chapter 1, “Control Panel” in the
User's Guide.
Unable to dial Is the modular cable
connected to both the main
unit and the wall outlet?
Make sure the line is connected correctly. For
details, refer to Chapter 1, “Part Names and
Functions” in the User's Guide.
The phone does not
work
Is the machine in the middle
of transmitting a document?
Wait until the machine finishes transmitting.
The paper does not
come out
Is the paper loaded? Load the paper into the cassette or into the
bypass tray. For details, refer to Chapter 1,
“Loading Paper” in the User's Guide.
Is there a paper jam? Check the error message and remove the
jammed paper. (See page 4-8.)
The paper jams often Is the paper loaded properly? Load the paper properly. For details, refer
to Chapter 1, “Loading Paper” in the User's
Guide.
Is the cassette loaded
properly?
Make sure the cassette is pushed all the way
in.
The document does
not come out
Are you using an appropriate
document?
Use appropriate paper. For details, refer
to Chapter 1, “Loading Documents” in the
User's Guide.
Is there a document jam? Remove the jammed document and reload
it. For details, refer to Chapter 5, “Document
Jams” in the User's Guide.
The document jams
often
Are you using an appropriate
document?
Use an appropriate document. For details,
refer to Chapter 1, “Loading Documents” in
the User's Guide.
Is the document guide
misaligned?
Align the document guide with the document.
For details, refer to Chapter 1, “Loading
Documents” in the User's Guide.
Are there any pieces of
paper left in the ADF?
Open the ADF cover and check. For details,
refer to Chapter 5, “Document Jams” in the
User's Guide.
Is the document feeder roller
dirty?
Clean the document feeder roller. (See page
3-4.)
- Chapter 2 Management 2
- Chapter 3 Maintenance 2
- Chapter 4 Troubleshooting 2
- Contents 3
- Chapter 3 Maintenance 4
- Chapter 4 Troubleshooting 5
- How to Read This Manual 6
- Key Descriptions 7
- Chapter 1 8
- Entering Characters 9
- Entering Numbers 10
- Entering Spaces 11
- Entering “.com” 11
- Using Common Functions 12
- Deleting Characters 13
- Inserting Characters 14
- Editing the Soft Keys 15
- Press [Register] 16
- Press [Soft Key] 16
- 1-10 Editing the Soft Keys 17
- Editing the My MFP Shortcuts 18
- Press [My MFP Shortcut] 19
- Press <My MFP> 20
- Press [Add/Edit] 20
- “Editing from the 20
- Using My Jobs 21
- 1-16 Using My Jobs 23
- My jobs Execution Screen 24
- Deleting My jobs 25
- Printing My Jobs List 26
- Executing My jobs 28
- Press [Machine Info] 29
- List of Entries 31
- Paper Settings 34
- List of Paper Settings 35
- Specifying Default Settings 37
- List of Default Settings 38
- Outputting Lists 42
- 1-38 Outputting Lists 45
- List of Lists 46
- Using Personal Settings 47
- List of Personal Settings 49
- Logging In / Logging Out 51
- Message Board Guide 52
- Logging Out 53
- Chapter 2 54
- Caution 56
- Setting Security Codes 57
- Press [Admin Password] 58
- Setting the Protect Passcode 60
- 2-8 Setting Security Codes 61
- Enter a four digit number 61
- Closed Communication 63
- Setting Closed Reception 64
- Setting Passcode Polling 65
- Press [Passcode Polling] 66
- Setting the Passcode 67
- Setting ID Check Transmission 69
- Press [Confirm Destination] 71
- Press [Confirm Numeric keys] 74
- Security Reception 76
- Press [ON] 77
- Select [AM] or [PM] and set 77
- Activating the PIN mask 78
- Function Protect Settings 80
- Setting Function Protection 81
- Using Function Protection 83
- When “Protect ON” is Set 84
- Setting Mode Protection 85
- Select the function to set 86
- Setting User Authentication 87
- Press [AuthenticationMethod] 88
- Setting the Currency Unit 90
- Press [Currency Setting] 91
- Erasing the Accounting Data 94
- Setting Example 95
- List of Network Settings 96
- Press [TCP/IP Settings] 99
- Setting the Host Name 100
- Setting the Workgroup Name 101
- Management 102
- Setting the DNS Suffix 103
- Setting DHCP 104
- Setting the IP Address 105
- Setting the Subnet Mask 106
- Setting the Gateway Address 107
- (See page 2-46.) 108
- Press [WINS Server Address] 108
- Registering LDAP Servers 109
- Press <Setting> 110
- Press [Management] 110
- Press [Network Settings] 110
- Press [LDAP 111
- Server Settings] 111
- Press [Add] 111
- Press [Name] 111
- Press [Password] 114
- Press [Search Base] 114
- Press [Additional String] 116
- Press [Search Method] 116
- first server 117
- Deleting LDAP Servers 118
- Press [List] 120
- Press [Yes] 120
- Press [Setting] 123
- Set the archive destination 123
- Press [FileFormat] 123
- Setting an E-mail Gateway 125
- [Enter] 127
- Press [Suffix] 127
- Press [Automatic LogoutTime] 128
- Mirroring Methods 130
- Exporting to USB Memory 132
- Press [Mirroring] 137
- Press [Direct Copy] 137
- Select [Setting 138
- Press [Direct Copy Allowed] 139
- Chapter 3 142
- IMPORTANT 143
- Cleaning the Control Panel 144
- Cleaning the Scanning Area 145
- Chapter 4 148
- Error Messages 149
- Troubleshooting 150
- DocIndex Communication Errors 153
- Scan to FTP and 154
- Image Quality Problems 159
- Cannot Transmit Faxes 162
- Cannot Receive Faxes 163
- Cannot Scan 163
- Cannot Print 165
- Cannot Connect to the Network 166
- Cannot Install 167
- Message Board Troubleshooting 168
- Browser Settings 170
- Click the [Close] button 171
- Click the [Custom 171
- When a Power Failure Occurs 173
- Erased Document Notification 174
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