Konica-minolta bizhub 601 User Manual download pdf (Page 252)

IC-208 14-3

Troubleshooting

If the problem persists after all of these procedures have been performed, read the User’s Guide [Copy

Operations].

Does not print in the Secure Print

mode.

On the main system, the password

rules may be enabled.

Specify a password according to

the password rules.

Different encryption passphrase

may be specified for the printer driv-

er and the machine.

Specify the same encryption pass-

phrase for the machine and the

printer driver.

Jobs in Save in User Box have disap-

peared.

The main system may be set to de-

lete the jobs in the user box.

Check the settings for the user box

on the main system.

For details, refer to the User’s Guide

[Box Operations].

Cannot print in the User Authentica-

tion (Account Track) mode

The user name (department name)

or password is wrong.

Confirm the correct user name (de-

partment name) and password.

"Authentication" is not selected in

the printer driver.

Select "Authentication" in the printer

driver.

Different encryption passphrase

may be specified for the printer driv-

er and the machine.

Specify the same encryption pass-

phrase for the machine and the

printer driver.

Printing with the current user name

(department name) may not be per-

mitted.

Check with the administrator to see

if the user name (department name)

is valid.

Cannot print even though "Public Us-

er" is selected for user authentication

Printing as a public user may not be

permitted on the main system.

Check with the administrator to see

if printing as a public user is permit-

ted.

Symptom Cause Remedy

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Konica-minolta bizhub 601 User Manual Page 252

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