Konica-minolta Printgroove User Manual

PrintgroovePOD ServeUser’s Guide

Introduction1Printgroove POD Serve 1-71.4 System SpecificationsPrintgroove POD Server1.5 System RequirementsClient Computer2Note If you open Printgroo

Administrative Operations6Printgroove POD Serve 6-16 Administrative OperationsApplication Administrators can perform the following tasks:- Create new

Administrative Operations6Printgroove POD Serve 6-26.1 Create UsersTo create additional users, go to your [Home] page then click [Manage Ac-counts] to

Administrative Operations6Printgroove POD Serve 6-3To create a User:1 On your Home page, click [Manage Accounts]. The list of all User in your group a

Administrative Operations6Printgroove POD Serve 6-4– Spaces are not allowed.4 Mark the permissions the new User should have. If you mark [Jobs re-quir

Administrative Operations6Printgroove POD Serve 6-5cannot be used to create orders until the shipping address and billing method are completed.15 Ente

Administrative Operations6Printgroove POD Serve 6-618 Click [Continue].19 Click [New]. The [Method] pull-down appears.20 From [Method] pull-down, sele

Administrative Operations6Printgroove POD Serve 6-7– To delete the Billing method, see “To delete the Billing method:” on page 6-8.23 Click [Save]. Th

Administrative Operations6Printgroove POD Serve 6-8To edit the Shipping Address:1 From the Address List, click the [Edit] icon near the Shipping Addre

Administrative Operations6Printgroove POD Serve 6-96.2 Edit UsersTo edit users in your group, go to your [Home] page then click [Manage Ac-counts] to

Administrative Operations6Printgroove POD Serve 6-10To edit User:1 On your Home page, click [Manage Accounts].2 Click the Edit icon to the right of th

Introduction1Printgroove POD Serve 1-81.6 Licensing OverviewSupport for Printgroove POD Serve features is based on your license agree-ment. To upgrade

Administrative Operations6Printgroove POD Serve 6-115 If necessary, change [Language], [Closed Orders] and [Color Scheme] values noted in the [Prefere

Administrative Operations6Printgroove POD Serve 6-126.3 Delete UsersTo delete users, go to your [Home] page then click [Manage Accounts] to get starte

Administrative Operations6Printgroove POD Serve 6-13To delete a User:1 Click [Manage Accounts]. The list of all User in your group appears.2 Click the

Administrative Operations6Printgroove POD Serve 6-14– When you can delete the User, the Delete User pop-up window ap-pears.5 Click [Close].

Administrative Operations6Printgroove POD Serve 6-156.4 Deactivate or Activate UsersDeactivated Users cannot use Printgroove POD Serve.To Deactivate o

Administrative Operations6Printgroove POD Serve 6-16To deactivate a User:1 Click [Manage Accounts]. The list of all Users in your group appears.2 Clic

Administrative Operations6Printgroove POD Serve 6-17To activate User:1 Click [Manage Accounts]. The list of all User in your group appears.2 Click the

Administrative Operations6Printgroove POD Serve 6-186.5 Approve New AccountsTo approve users in your group, go to your [Home] page then click [Manage

Administrative Operations6Printgroove POD Serve 6-19To approve a new account:1 Click [Manage Accounts] or [Accounts Pending]. The list of all Users in

Administrative Operations6Printgroove POD Serve 6-203 Confirm the information including the Account Summary, Customer Account, Personal, Company, Ship

Introduction1Printgroove POD Serve 1-91.7 Where to Go from HereTo help you quickly locate the information you require, an overview of each chapter fol

Administrative Operations6Printgroove POD Serve 6-216.6 Search UserTo search for users in your group, go to your [Home] page then click [Manage Accoun

Administrative Operations6Printgroove POD Serve 6-22To search Users:1 Click [Manage Accounts]. The list of all User in your group appears.2 Enter sear

Administrative Operations6Printgroove POD Serve 6-236.7 Approve an OrderTo approve an order, go to your [Home] page then click [Manage Accounts] to ge

Administrative Operations6Printgroove POD Serve 6-242 Click the [Approve this order] icon to the right of the job to approve.3 Confirm the values of t

Administrative Operations6Printgroove POD Serve 6-25To search orders awaiting approval:1 Click [Orders Awaiting Approval]. The list of all order to be

Appendix7Printgroove POD Serve 7-17 Appendix7.1 Glossary of TermsWord DefinitionAppAdmin The Application Administrator is charged to manage the Print-

Appendix7Printgroove POD Serve 7-2Printgroove POD The Printgroove POD application enables the print shop to ex-pand the ability to reach their custome

2009. 9POD_Serve_eng_v30Copyright2009http://konicaminolta.com

Default Settings and Screens2Printgroove POD Serve 2-12 Default Settings and ScreensTo make it easier to start using Printgroove POD Serve, some prede

Default Settings and Screens2Printgroove POD Serve 2-22.1 Default UsersTo use Printgroove POD Serve, User accounts are necessary.Default Users are as

Default Settings and Screens2Printgroove POD Serve 2-32.2 Default PermissionsAll Users have permissions to perform certain actions on job orders. All

Default Settings and Screens2Printgroove POD Serve 2-42.3 Default GroupsAll Users belong to a Group. A Group is a collection of users that use the sam

Default Settings and Screens2Printgroove POD Serve 2-52.4 Job Ticket Format, Job Ticket Number Format and Price List for the Default GroupJob Ticket F

Default Settings and Screens2Printgroove POD Serve 2-62.5 ScreensYou can place orders or view orders from specific Printgroove POD Serve screens.This

Default Settings and Screens2Printgroove POD Serve 2-7- Help: Click on [Help] to bring up the context-sensitive Help files as well as a link to this d

Table of ContentsPrintgroove POD Serve iTable of Contents1 Introduction1.1 Welcome ...

Default Settings and Screens2Printgroove POD Serve 2-82.5.4 Place an Order ScreenWhen you click [Place an Order] on your Home page, the [Select a Job

Default Settings and Screens2Printgroove POD Serve 2-92.5.5 View Order History ScreenWhen you click [View Order History] on your Home page, the [View

Default Settings and Screens2Printgroove POD Serve 2-102.5.7 Management ScreensCertain permissions are given to a Department Manager, so they can man-

Preparation for Use3Printgroove POD Serve 3-13 Preparation for UseOnce Printgroove POD Server is live, Printgroove POD Serve can be launched.The proce

Preparation for Use3Printgroove POD Serve 3-2To use the Printgroove POD Serve, you must have a User account. If you do not have an account, you may ap

Preparation for Use3Printgroove POD Serve 3-33.1 Apply for an AccountIf you do not have an account, ask your Manager, to create your account.—Or—Follo

Preparation for Use3Printgroove POD Serve 3-43 Click Apply for an account.4 Enter your Username (either create one or use the name given to you by you

Preparation for Use3Printgroove POD Serve 3-58 Select a language.9 Enter the number of days to retain orders in Closed Orders.10 Select a Color Scheme

Preparation for Use3Printgroove POD Serve 3-614 The Company section is optional. You can enter information at any time.15 When you have finished filli

Preparation for Use3Printgroove POD Serve 3-72Note Click [Get a new password.] on the [Welcome] screen to change your password.

Table of ContentsPrintgroove POD Serve ii5 Operations after Acceptance5.1 Accept or Reject an Estimate ...

Preparation for Use3Printgroove POD Serve 3-83.2 LoginOnce you have an account, you can login to Printgroove POD Serve.To login:1 Start your Web brows

Preparation for Use3Printgroove POD Serve 3-95 Read the License Agreement and click I accept. The [Home] screen opens.– The look of the Home page will

Preparation for Use3Printgroove POD Serve 3-103.3 Set the Profile DataYour profile data is your contact, shipping, billing, and payment information.Yo

Preparation for Use3Printgroove POD Serve 3-112 Click [Shipping (default)]-[Edit].3 Click [New].

Preparation for Use3Printgroove POD Serve 3-124 Enter [Profile Name].– To use this Shipping Address as a default, check Set as default.5 Enter the req

Preparation for Use3Printgroove POD Serve 3-137 Click [New].8 From the [Method] pull-down, select a billing method.

Preparation for Use3Printgroove POD Serve 3-149 The fields that appear are based on the Method selected. Enter the re-quired information. Fields with

Preparation for Use3Printgroove POD Serve 3-1511 Click [Save]. If all required field are filled, your Profile Data is success-fully saved.To edit the

Preparation for Use3Printgroove POD Serve 3-16To edit the Billing method:1 From Billing Options, click the Edit icon to the right of the Billing meth-

Preparation for Use3Printgroove POD Serve 3-173.4 LogoffTo logoff, click Logoff at the top-right of your Home page.2Note Printgroove POD Serve will au

Introduction1Printgroove POD Serve 1-11 Introduction1.1 WelcomePrintgroove POD Serve is the web service module of the Printgroove POD application suit

Preparation for Use3Printgroove POD Serve 3-183.5 Download and Install the Printgroove POD DriverIf you install the Printgroove POD Driver on your PC,

Preparation for Use3Printgroove POD Serve 3-193.5.2 Setting the Default Value for .txt-type Files (Windows only)Before submitting a .txt-type file to

Preparation for Use3Printgroove POD Serve 3-203.5.3 Installing on Windows/MacTo install the Printgroove POD Driver:1 Click Support at the top of your

Preparation for Use3Printgroove POD Serve 3-215 Locate the file you saved in Step 4. Its default name is “printgroove-driver-setup.exe”. Double-click

Preparation for Use3Printgroove POD Serve 3-2210 The [License Agreement] screen opens:11 There are two radio buttons:– I accept the terms of the licen

Preparation for Use3Printgroove POD Serve 3-2314 For Mac installs only. Click the [Next] button. The [Pre-Installation Summary] screen opens. If all t

Preparation for Use3Printgroove POD Serve 3-243.5.4 Verifying the Installation (Windows)To verify the installation, follow this procedure:1 Open the [

Preparation for Use3Printgroove POD Serve 3-253 Select [Properties] from the drop-down menu. The [Printgroove POD Driver Properties] screen opens. By

Preparation for Use3Printgroove POD Serve 3-263.5.5 Verifying the Installation (Mac)To verify the installation, follow this procedure:1 Select [System

Preparation for Use3Printgroove POD Serve 3-273.5.6 Uninstalling the Printgroove POD Driver (Windows)To uninstall the driver, follow this procedure:To

Introduction1Printgroove POD Serve 1-2All other company and product names are either trademarks or registered trademarks of their respective companies

Preparation for Use3Printgroove POD Serve 3-285 If you click the [OK] button, InstallShield Wizard deletes the driver ap-plication components. When th

Preparation for Use3Printgroove POD Serve 3-292 Click the [Uninstall Printgroove POD Driver] icon. The InstallAnywhere Wizard is launched. A pop-scree

Preparation for Use3Printgroove POD Serve 3-305 If you click the [Uninstall] button, InstallShield Wizard deletes the driver application components. W

Operations for Placing an Order4Printgroove POD Serve 4-14 Operations for Placing an OrderThe Printgroove POD Serve enables customers to place, modify

Operations for Placing an Order4Printgroove POD Serve 4-2Options Copies Copies enter in test boxColor Print Color select a radio buttonColor Quality H

Operations for Placing an Order4Printgroove POD Serve 4-3Printshops accept the Standard Order on Printgroove POD Guide.After acceptance, your Standard

Operations for Placing an Order4Printgroove POD Serve 4-4Options Copies Copies enter in test boxColor Print Color select a radio buttonColor Quality H

Operations for Placing an Order4Printgroove POD Serve 4-5Printshops receive the Quick Order on Printgroove POD Guide.After receipt, your Quick Order i

Operations for Placing an Order4Printgroove POD Serve 4-64.1 Placing an OrderThere are two ways to place an order:- From your Home page- From another

Operations for Placing an Order4Printgroove POD Serve 4-73 Click the [Setup] button. The [Print Setup] screen opens:4 Select [Printgroove POD Driver]

Introduction1Printgroove POD Serve 1-31.2 Printgroove Suite OverviewThe Printgroove POD Suite is a Digital Workflow Solution that helps CRD/re-prograp

Operations for Placing an Order4Printgroove POD Serve 4-8– To add another file, click the [Add New] button. On the screen that opens, navigate to the

Operations for Placing an Order4Printgroove POD Serve 4-9– If this is the first time you have sent a job through the Printgroove POD Driver, verify th

Operations for Placing an Order4Printgroove POD Serve 4-1013 While the driver completes these steps, one or more progress bars track the process. When

Operations for Placing an Order4Printgroove POD Serve 4-114.1.2 Placing an Order from Your Home PageThe processes for placing a Quick Order and a Stan

Operations for Placing an Order4Printgroove POD Serve 4-124 Select either a Quick Order or Standard Order by clicking on an icon. The Place an Order -

Operations for Placing an Order4Printgroove POD Serve 4-13– Required information is indicated by red asterisks.– The Job section is the first section

Operations for Placing an Order4Printgroove POD Serve 4-145 Standard Order. Go to Step 6 below for Quick Orders. Click [Continue]. The [Files] section

Operations for Placing an Order4Printgroove POD Serve 4-15– c. If you want to avoid this step in future uploads, select the [Al-ways trust content fro

Operations for Placing an Order4Printgroove POD Serve 4-16– i. Mark Delete Files After Use to delete the files after the print or-der is complete.– j.

Operations for Placing an Order4Printgroove POD Serve 4-17– e. Select High Chroma (Optional).– f. Select media. (Optional.)If the job ticket type is Q

Introduction1Printgroove POD Serve 1-4The Printgroove POD Suite improves the productivity of the entire Workflow and helps prevent print errors caused

Operations for Placing an Order4Printgroove POD Serve 4-1810 Click [Continue]. The [Shipping] section opens.11 Complete the shipping section.– If you

Operations for Placing an Order4Printgroove POD Serve 4-1912 Click [Continue]. The [Billing] section opens.13 The Billing section allows you to choose

Operations for Placing an Order4Printgroove POD Serve 4-2015 Click Place Order to submit the job to the Printshop.– If all the necessary data has been

Operations for Placing an Order4Printgroove POD Serve 4-21This also provides details about the cost of the job. If your Payment Method was PayPal, a [

Operations for Placing an Order4Printgroove POD Serve 4-2218 When your order is approved, you receive an e-mail that your order is approved.– When you

Operations for Placing an Order4Printgroove POD Serve 4-234.2 Check OrderYou can check the status of orders.The status is an indication of where the j

Operations for Placing an Order4Printgroove POD Serve 4-244.2.1 Check the Status of Active OrdersFrom your home page, click Check Order Status or the

Operations for Placing an Order4Printgroove POD Serve 4-254.2.2 Search Active OrdersYou can search for a specific order or orders containing common ch

Operations for Placing an Order4Printgroove POD Serve 4-26To access shipping tracking details:1 On your home page, click Check Order Status menu or Vi

Operations for Placing an Order4Printgroove POD Serve 4-276 This same information can be accessed by clicking on a job’s link to open it, then opening

Introduction1Printgroove POD Serve 1-51.3 Printgroove POD Serve OverviewPrintgroove POD Serve is the application installed on the Printgroove POD Serv

Operations for Placing an Order4Printgroove POD Serve 4-284.3 View Order HistoryYou can view the history of closed orders.4.3.1 View Order HistoryClic

Operations for Placing an Order4Printgroove POD Serve 4-293 Click [Enter].4.3.3 View Details of Closed OrdersYou can access the detail of closed order

Operations for Placing an Order4Printgroove POD Serve 4-302Note Once a closed job has been archived by the printshop it can no longer be accessed.4.3.

Operations for Placing an Order4Printgroove POD Serve 4-31The graph can show either the [Number of jobs] or the [Cost] of jobs. By de-fault, [Number o

Operations for Placing an Order4Printgroove POD Serve 4-324.4 Resubmit an OrderYou can copy an order to submit similar print jobs faster and easier.If

Operations for Placing an Order4Printgroove POD Serve 4-334.5 Modify an OrderYou can modify an order after it has been submitted but only before it ha

Operations for Placing an Order4Printgroove POD Serve 4-344.6 Delete an OrderYou can delete an order after it has been submitted but only before it ha

Operations after Acceptance5Printgroove POD Serve 5-15 Operations after AcceptanceAfter a job is submitted, the printshop operator must review the ord

Operations after Acceptance5Printgroove POD Serve 5-25.1 Accept or Reject an EstimateIf you request an estimate when you place an order, your printsho

Operations after Acceptance5Printgroove POD Serve 5-3To accept or reject the estimate:1 Click the Estimate icon. The [Estimate Ready] pop-up window ap

Introduction1Printgroove POD Serve 1-6To place an order using Printgroove POD Serve, use the Place an Order menu. There are two ways to access the men

Operations after Acceptance5Printgroove POD Serve 5-45.2 Proof OrderIf you require a proof, your printshop will send an email notifying you that a pro

Operations after Acceptance5Printgroove POD Serve 5-5To accept or reject the proof:1 Click the Proof icon. The [Proof Ready] pop-up window appears.2 T

Operations after Acceptance5Printgroove POD Serve 5-65.3 Pay for an OrderWhen you place an order, you select a payment option. Once the order is place

Operations after Acceptance5Printgroove POD Serve 5-7To initiate the PayPal paying sequence:1 Click the [Pay Now] button. A new browser screen opens i

Operations after Acceptance5Printgroove POD Serve 5-8– If the Log In option is selected: Enter the email address and pass-word associated with your e

Operations after Acceptance5Printgroove POD Serve 5-95 Click the [Close] button. Payment is now being processed. In Print-groove POD Serve, the paymen

Operations after Acceptance5Printgroove POD Serve 5-103 Click the Billing section to expand it. A [Pay Now] button appears in the section.4 Click [Pay

Operations after Acceptance5Printgroove POD Serve 5-115.3.3 Paying for a Standard Order with PayPalIf your Order Template type is Standard Order and y

Operations after Acceptance5Printgroove POD Serve 5-125.3.4 Paying for a Quick Order/Standard Order (Non-PayPal op-tions)If your Order Template type i

Operations after Acceptance5Printgroove POD Serve 5-135 When the Payment Status is Payment Complete, the printshop has re-ceived and acknowledged your