Konica-minolta bizhub 20P User Manual Page 1

USER’S GUIDEKONICA MINOLTA Laser Printer You must set up the hardware and install the driver before you can use the printer.Please use the Quick Guide

ixA Appendix132Printer specifications...

Routine Maintenance906Replace Toner message 6The printer will stop printing until you replace the toner cartridge with a new one.Replacing the toner c

Routine Maintenance916b Take out the drum unit and toner cartridge assembly.IMPORTANT We recommend that you put the drum unit and toner cartridge asse

Routine Maintenance926WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. Use neutral detergents when cleaning

Routine Maintenance936d Unpack the new toner cartridge. Gently shake it from side to side several times to distribute the toner evenly inside the cart

Routine Maintenance946IMPORTANT For USA and Canada KONICA MINOLTA strongly recommends that you do not refill the toner cartridge provided with your pr

Routine Maintenance956f Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in properly, the lock l

Routine Maintenance966Drum unit 6A new drum unit can print approximately 25,000 A4 or Letter size single-sided pages at 1 per/ job.Note • There are ma

Routine Maintenance976Replacing the drum unit 6IMPORTANT While removing the drum unit, handle it carefully because it may contain toner. Every time yo

Routine Maintenance986IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case y

Routine Maintenance996IMPORTANT Handle the toner cartridges carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water

111About this Printer1Carton components 1When you unpack the printer, make sure that you have all of the following parts.Interface cable 1The interfac

Routine Maintenance1006f Put the drum unit and toner cartridge assembly back in the printer.g Press and hold down the Go for about 4 seconds until all

Routine Maintenance1016Cleaning 6Clean the outside and inside of the printer regularly with a dry, lint-free cloth. When you replace the toner cartrid

Routine Maintenance1026c Wipe the outside of the printer with a dry, lint-free cloth to remove dust.d Remove anything that is stuck inside the paper t

Routine Maintenance1036Cleaning the inside of the printer 6a Turn off the printer power switch and then unplug the printer.b Press the front cover rel

Routine Maintenance1046CAUTION After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to

Routine Maintenance1056d Wipe the scanner window with a dry, lint-free cloth.e Put the drum unit and toner cartridge assembly back in the printer.f Cl

Routine Maintenance1066Cleaning the paper pick-up roller 6If the paper pick-up roller is stained, the printer may not feed paper. In that case, clean

Routine Maintenance1076e Wipe the two paper pick-up rollers (1) inside the printer. f Put the paper tray back in the printer. g Make sure that you hav

Routine Maintenance1086Cleaning the corona wires 6Cleaning the corona wire 6If you have print quality problems, clean the corona wire as follows:a Pre

Routine Maintenance1096IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case

About this Printer21Third party USB ports are not supported by Macintosh. Parallel cableDO NOT use a parallel interface cable that is longer than 6 f

11077Troubleshooting7You can correct most problems by yourself. If you need additional help, visit us at http://konicaminolta.com/.Identifying your pr

Troubleshooting1117Error messages in the Status Monitor 7The Status Monitor will report problems with the printer. Take the necessary action by referr

Troubleshooting1127No PaperNo Paper for Manual FeedNo Paper MP or Size MismatchNo Paper in Tray 1 or Size MismatchNo Paper in Tray 2 or Size MismatchN

Troubleshooting1137Error message printout 7The printer can also report problems by printing an error message. Use the table below to identify and clea

Troubleshooting1147Paper handling 7First, make sure that you are using paper that meets KONICA MINOLTA recommended paper specifications. (See About pa

Troubleshooting1157Paper jams and how to clear them 7Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 7If a paper jam occurs inside the MP tray or paper t

Troubleshooting1167Note • Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple she

Troubleshooting1177IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you

Troubleshooting1187e Pull the jammed paper down and out of the printer.f Push down the blue lock lever and take the toner cartridge out of the drum un

Troubleshooting1197g Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the blue

About this Printer31Front view 11 Front Cover Release Button2 Control Panel3 Face-down Output Tray Support Flap 1 (Support Flap 1)4 Front Cover5 Paper

Troubleshooting1207Jam Rear / Duplex 7If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will flas

Troubleshooting1217Clear the jammed paper as follows. a Press the cover release button and then open the front cover.b Slowly take out the drum unit a

Troubleshooting1227c Open the back cover.d Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).e Using both hands, g

Troubleshooting1237f Put the drum unit and toner cartridge assembly back in the printer (press firmly).g Fully close the front and back covers.h Pull

Troubleshooting1247Improving the print quality 7If you have a print quality problem, print a test page first (see Print a test page on page 80). If th

Troubleshooting1257Hollow print Make sure that you use paper that meets our specifications. See About paper on page 6. Choose Thick Paper mode in th

Troubleshooting1267Black toner marks across the page The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 97. T

Troubleshooting1277Curled or wavy Check the paper type and quality. High temperatures and high humidity will cause paper to curl. See About paper on

Troubleshooting1287Poor Fixing Open the back cover and make sure that the two blue levers on the left and right hand sides are in the up position. C

Troubleshooting1297Curled Lift up the Face-down Output Tray Support Flap 2 (Support Flap 2) (1). Choose Reduce Paper Curl mode in the printer driver

About this Printer41Back view 11 Back Cover (Back Output Tray)2 Duplex Tray3 AC Power Connector4 10BASE-T / 100BASE-TX (Ethernet) Port5 Network A

Troubleshooting1307Solving print problems 7Problem RecommendationThe printer prints unexpectedly or it prints garbage data. Make sure that the printe

Troubleshooting1317Network problems 7For problems concerning using your printer on a Network, see the Network User’s Guide on the CD/DVD-ROM we have

132AAAppendixAPrinter specifications 0Engine 01The printing speed may change depending on the type of document you print.2From standard paper tray.3If

Appendix133AController 01See the Network User's Guide locator on the CD/DVD-ROM for details on the supported network protocols.2KONICA MINOLTA or

Appendix134AControl panel 0Paper handling 01Calculated with 80 g/m2 (20 lb) paperMedia specifications 01Up to 3 envelopes2Up to 10 sheetsModel bizhub

Appendix135ASupplies 01Approx. cartridge yield is declared in accordance with ISO/IEC 19752.Dimensions / weights 0Other 01We do not recommend Toner Sa

Appendix136AComputer requirements 01Microsoft® Internet Explorer® 5.5 or greater2Third party USB/Parallel ports are not supported.For the latest drive

Appendix137AImportant information for choosing your paper 0This section gives information to help you choose paper to use with this printer.Note If yo

Appendix138APrint surface 0The characteristics of the face side and reverse side of a sheet of paper may vary a little.Usually, the opening side of th

Appendix139AEnvelope C5 162 × 229 mmB5 (JIS) 182 × 257 mmB5 (ISO) 176 × 250 mmB6 (ISO) 125 × 176 mmFolio 8.5 × 13 in.A4 Long 210 × 405 mmEnvelope DL-L

About this Printer51Positioning the printer 1Read the following before you use the printer.Power supply 1Use the printer within the recommended power

Appendix140ASymbol and character sets 0For the HP LaserJet emulation modes, you can choose the symbol and character sets using a Web Based Management

Appendix141ASymbol and character sets list 0OCR symbol sets 0When you choose the OCR-A or OCR-B font, the matching symbol set is always used.OCR A (0O

Appendix142AQuick reference for bar code control commands 0The printer can print bar codes in the HP LaserJet emulation modes.Print bar codes or expan

Appendix143ABar code, expanded character, line block drawing and box drawing 0This parameter chooses the bar code style as above. When the EAN 8, EAN

Appendix144AThis parameter shows whether the printer prints the human readable line below the bar code. Human readable characters are always printed w

Appendix145AThis parameter shows the height of bar codes or expanded characters as shown above. It can start with ‘h’, ‘H’, ‘d’, or ‘D’. The height of

Appendix146A When EAN 8, EAN 13, or UPC A is selected with the parameter ‘t5’ or ‘T5’Ten numbers ‘0’ to ‘9’ can be accepted as bar code data. The num

Appendix147ABox drawing 0ESC i ... E (or e)‘E’ or ‘e’ is a terminator.Line block drawing 0ESC i ... V (or v)‘V’ or ‘v’ is a terminator.Expanded charac

Appendix148ATable of Code (EAN) 128 set C 0Code(EAN) 128 set C describes an original command. The correspondence table is as follows.No. Code 128 Set

Appendix149AExample Program Listings 0WIDTH "LPT1:",255'CODE 39LPRINT CHR$(27);"it0r1s0o0x00y00bCODE39?\";'Interleaved 2

622Printing Methods2About paper 2Type and size of paper 2The printer loads paper from the installed paper tray or the multi-purpose tray.The names for

Index150BBAAccessories tab ... 43Automatic duplex printing ...

Index151BRReplace toner ... 73Reprint ...

Printing Methods72EnvelopespUp to 3 sheets EnvelopesEnv. ThinEnv. ThickTray 1 Tray 2/ Tray3 MP Tray DXPaper size A4, Letter, B5 (ISO), Executive, A5,

Printing Methods82Recommended paper 2 Before you buy a lot of paper, test a small quantity to make sure that the paper is suitable. Use paper that i

Printing Methods92Types of envelopes 2Most envelopes will be suitable for your printer. However, some envelopes may have feed and print quality proble

iUsing this guideSymbols used in this guideWe use the following icons throughout this User’s Guide:Warnings tell you what to do to prevent possible pe

Printing Methods102Unprintable area 2The area of the paper that cannot be printed on is shown in the table below:Note When using BR-Script emulation,

Printing Methods112Printing methods 2Printing on plain paper, bond paper and transparencies 2Printing on plain paper, bond paper or transparencies fro

Printing Methods122Note For Legal or Folio size paper, press the release button (1) in the bottom of the paper tray and then pull out the back of the

Printing Methods132e Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out

Printing Methods142f Choose the following from the printer driver:Paper Size...(1)Media Type...(2)Paper Source...(3)and any other settings yo

Printing Methods152 Macintosh printer driverg Send the print data to the printer.IMPORTANT When printing on transparencies, remove each transparency

Printing Methods162Printing on plain paper, bond paper or transparencies from the MP tray 2(For the recommended paper to use, see About paper on page

Printing Methods172d Put paper in the MP tray. Make sure that the paper stays under the maximum paper mark (b) on both sides of the tray. The side to

Printing Methods182f Choose the following from the printer driver:Paper Size...(1)Media Type...(2)Paper Source...(3)and any other settings yo

Printing Methods192 Macintosh printer driverg Send the print data to the printer.IMPORTANT When printing on transparencies, remove each transparency

iiSafety precautionsTo use the printer safelyIf you DO NOT follow these safety instructions, there is a possibility of a fire, electrical shock, burn

Printing Methods202Printing on thick paper, labels and envelopes 2When the back output tray is pulled down, the printer has a straight paper path from

Printing Methods212d Pull out the MP tray support flap (1).e Put paper in the MP tray. Make sure that the paper stays under the maximum paper mark (b)

Printing Methods222g Choose the following from the printer driver:Paper Size...(1)Media Type...(2)Paper Source...(3)and any other settings yo

Printing Methods232Note • To use the BR-Script printer driver you must install the driver using the Custom Install from the CD/DVD-ROM.• When you use

Printing Methods242i <For printing envelopes only>When you have finished printing, reset the two gray levers which are pulled down at step b bac

Printing Methods252Duplex printing 2The supplied printer drivers for Windows® 2000 or greater and Mac OS X 10.3.9 or greater all enable duplex printin

Printing Methods262d Send the data to the printer.The printer will automatically print all the even-numbered pages on one side of the paper first.e Re

Printing Methods272Manual duplex printing from the MP tray 2Note Before putting the sheets back in the MP tray, you will have to straighten them, or y

Printing Methods282e Remove the printed even-numbered pages from the output tray and then, in the same order1, put them back into the MP tray. Put the

Printing Methods292Automatic duplex printing 2If you are using the Macintosh Printer Driver, see Duplex Printing on page 59.a Put paper in the paper t

iiiDO NOT use this product to report a gas leak in the vicinity of the leak. Use only the power cord provided with the machine. Plastic bags are used

Printing Methods302For the BR-Script printer driver1 Open the Properties dialog box in the printer driver.2 From the General tab, click the Printing P

Printing Methods312Booklet printing 2a Put paper in the paper tray or MP tray.b For the Windows® printer driver1 Open the Properties dialog box in the

3233Driver and Soft ware3Printer driver 3A printer driver is software that translates data from the format used by a computer to the format that a par

Driver and Software333You can change the following printer settings when you print from your computer. Paper Size Orientation Copies Media Type R

Driver and Software343Features in the printer driver (for Windows®) 3(For more information, see the Help text in the printer driver.)Note • The screen

Driver and Software353Paper Size 3From the drop-down list choose the Paper Size you are using.Orientation 3Orientation selects the position of how you

Driver and Software363Resolution 3You can choose the resolution as follows. 300 dpi 600 dpi HQ 1200 1200 dpiNote If you use the high quality 1200

Driver and Software373Duplex / Booklet 3When you want to print a booklet or do duplex printing, use this function, and then from the Basic tab, choose

Driver and Software383Paper Source 3You can choose Auto Select, Tray1, Tray21, Tray31, MP Tray or Manual and specify separate trays for printing the f

Driver and Software393Use Watermark 3You can put a logo or text into your documents as a watermark.You can choose one of the preset watermarks, or yo

ivCAUTION After you have just used the printer, some internal parts of the printer will be extremely hot. To prevent injury, when you open the front c

Driver and Software403 Header-Footer Print LockLock the current settings of the Header-Footer Print option to prevent changes being made.Other Print

Driver and Software413Sleep Time 3When the printer does not receive data for a certain period of time, it enters sleep mode. In sleep mode, the printe

Driver and Software423Density Adjustment 3Increase or decrease the print density.Note The Density Adjustment is not available when you set the Resolu

Driver and Software433Accessories tab 3Note From the Start menu, select Control Panel and then Printers and Faxes1. Right-click the KONICA MINOLTA biz

Driver and Software443 Serial No. (3)By clicking Auto Detect, the printer driver will probe the printer and display its serial number. If it fails to

Driver and Software453Support 3Note You can access the Support dialog box by clicking Support... in the Printing Preferences dialog box.  Print Setti

Driver and Software463Using the BR-Script3 printer driver (PostScript® 3™ language emulation for Windows®) 3(For more information, see the Help text i

Driver and Software473Printing Preferences 3Note You can access the Printing Preferences dialog box by clicking Printing Preferences... in the General

Driver and Software483 Paper/Quality tabChoose the Paper Source. Paper SourceYou can choose Automatically Select, Auto Select, Tray1, Tray21, Tray31

Driver and Software493Advanced options 3a Choose the Paper Size and Copy Count(1). Paper SizeFrom the drop-down box choose the Paper Size you are usi

vNote DO NOT remove or damage the caution label located on or around the fuser.

Driver and Software503c You can change settings by choosing a setting in the Printer Features list (3): Print QualityYou can choose the following pri

Driver and Software513 Sleep TimeWhen the printer does not receive data for a certain period of time, it enters sleep mode. In sleep mode, the printe

Driver and Software523Features in the printer driver (for Macintosh) 3This printer supports Mac OS X 10.3.9 or greater.Note The screens in this sectio

Driver and Software533 For Mac OS X 10.5 and 10.6For more page setup options, click the disclosure triangle beside the Printer pop-up menu.Choosing p

Driver and Software543Cover Page 3You can make the following cover page settings: Print Cover PageIf you want to add a cover page to your document, u

Driver and Software553Layout 3 Pages per SheetChoose how many pages will appear on each side of the paper. Layout DirectionWhen you specify the page

Driver and Software563Print Settings 3You can change settings by choosing a setting in the Print Settings list:Basic tab Media TypeYou can change the

Driver and Software573 Toner Save ModeYou can conserve toner use with this feature. When you set Toner Save Mode to On, print appears lighter. The de

Driver and Software583 Improve Print Output...This feature allows you to improve a print quality problem. Reduce Paper CurlIf you choose this settin

Driver and Software593Duplex Printing 3 Use duplex unit.Select Layout.Choose Long-edge binding or Short-edge binding in Two-Sided. Manual duplexSele

viTrademarksKONICA MINOLTA and the KONICA MINOLTA logo are trademarks or registered trademarks of KONICA MINOLTA HOLDINGS, INC.bizhub and PageScope ar

Driver and Software603 For Mac OS X 10.5 and 10.6Choose Odd Only and print. Turn the paper over and reload it in the tray, and then choose Even Only

Driver and Software613Using the BR-Script3 printer driver (Post Script® 3™ language emulation for Macintosh) 3Note • To use the BR-Script3 printer dri

Driver and Software623b Open the Utilities folder.c Double-click the Printer Setup Utility icon. d Click Add.For Mac OS X 10.3 users, go to e. For Mac

Driver and Software633e Choose USB.f Choose the model name and make sure that KONICA MINOLTA is in Printer Model (Print Using), then select the model

Driver and Software643For Mac OS X 10.4 or greater users:g From the Printer Setup Utility menu, choose Quit Printer Setup Utility.

Driver and Software653 For Mac OS X 10.5 and 10.6a From the Apple menu choose System Preferences.b Select Print & Fax.

Driver and Software663c Click +.d Choose the Printer Name and choose Select a driver to use... in Print Using, and then choose the Printer Name that s

Driver and Software673Uninstalling the printer driver 3You can uninstall the printer driver that you have installed with the following steps.Note • Th

Driver and Software683e Drag the folder (from the Macintosh HD (Startup Disk), choose Library, Printers, KONICA MINOLTA) into the Trash and then empt

Driver and Software693Software 3Software for networks 3BRAdmin Light 3BRAdmin Light is a utility for initial setup of KONICA MINOLTA network connected

viiTable of Contents1 About this Printer1Carton components ...

Driver and Software703 EPSON FX-850 and IBM® ProPrinter XL ModeThe EPSON FX-850 and IBM ProPrinter XL modes are the emulation modes that this printer

7144Control Panel4LEDs (Light Emitting Diodes) 4This section refers to five LEDs Back Cover, Toner, Drum, Paper, Status and two buttons Job Cancel and

Control Panel724LED Printer statusSleep modeThe printer is in sleep mode. Pressing Go wakes up the printer from sleep mode to ready mode.Ready to prin

Control Panel734Receiving dataThe printer is either receiving data from the computer, processing data in memory or printing the data.The Status LED wi

Control Panel744Drum life will end soonThe drum unit is near the end of its life. We recommend that you get a new drum unit to replace the current one

Control Panel754No trayThe paper tray was not detected, install it, or ensure it is inserted correctly.Paper jamClear the paper jam. See Paper jams an

Control Panel764Front cover is openClose the front cover of the printer.Too many traysMaximum number of optional trays is two. Remove additional trays

Control Panel774Service call indications 4If there is an error that cannot be cleared by the user, the printer will show that a service call is needed

Control Panel784For example, the LED indication below shows a fuser unit failure.Make a note of the indication, referring to the table on page 77, and

Control Panel794Control panel buttons 4The control panel buttons have the following functions: Cancel printingCancel only the printing job:If you pre

viii4 Control Panel71LEDs (Light Emitting Diodes)...

Control Panel804Print a test page 4You can use the Go button or the printer driver to print a test page.Using the Go button4a Turn off the printer.b M

Control Panel814Print the Printer Settings page 4You can print the current settings using the control panel button or printer driver.Using the Go butt

Control Panel824Print Fonts 4You can print a list of the internal fonts using the control panel button or printer driver.Using the Go button4a Turn of

Control Panel834Default settings 4If you want to reset the print server back to its factory default settings (resetting all information such as the pa

8455Options5This printer has the following optional accessories. You can increase the capabilities of the printer with these items.Lower tray (PF-P10)

Options855SO-DIMM (memory module) 5The printers have 32 MB of standard memory and one slot for optional memory expansion. You can expand the memory up

Options865Installing extra memory 5a Turn off the printer power switch, and then unplug the printer. Disconnect the interface cable from the printer.I

Options875e Put the DIMM cover back on.f Reconnect the interface cable to your printer. Plug the printer back in, and then turn on the power switch.No

8866Routine Maintenance6You will need to replace certain parts and clean the printer regularly.Replacing the consumable items 6You will need to replac

Routine Maintenance896Toner cartridge 6The life of the original toner cartridge that came with the printer may be either a standard1 or high yield ton