Konica-minolta FK-502 User Manual Page 132
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- Table of contents
- TROUBLESHOOTING
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Troubleshooting
5
C450 5-3
Troubleshooting Chapter 5
5.2 Cannot Receive Messages
When a document cannot be received, try to correct the problem by referring
to the table below. If the document still cannot be received properly even
after attempting to correct the problem, please contact your service
representative.
!
Detail
Refer to "Error Message Displayed" on page 5-5 for information
regarding error messages.
Refer to the “User's Guide (Copy Operations)” provided with the FK-502
for problems such as jamming of originals, paper jams, poor image
quality or running out of toner.
Description of
Problem
Check Points Corrective Actions
Cannot receive
Is paper in the
machine?
If the add paper icon is lit, the machine is out of paper and
received documents are stored in memory. Add paper.
Refer to the “User's Guide (Copy Operations)” for the
procedure for adding paper.
Is paper
jammed in the
machine?
In case of paper jam, received documents are stored in
memory. Removed the jammed paper. Refer to the “Us-
er's Guide (Copy Operations)” for the procedure for cor-
recting paper jams.
Is the machine
out of toner?
No mail can be received if the toner has exhausted. Re-
place the toner bottle immediately. Refer to the “User's
Guide (Copy Operations)” for the procedure for replacing
the toner bottle.
Is the FK-502
set to manual
reception?
If [Receive Mode] of [Telephone Line Setting] in the Utility
Mode is set to [Manual RX], it is necessary to perform the
reception procedure manually. Perform the manual re-
ception procedure by referring to "Manual Reception
(Telephone Only Mode)" on page 4-4.
Is the telephone
line connected
properly?
Is the telephone line disconnected? Check the telephone
line connection and connect it if it is disconnected.
Is the FK-502
set to closed
area communi-
cation?
If the closed area communication function (to prevent re-
ception of unwanted documents) is set, documents will
only be received from specific destination facsimiles.
Has a wrong
SUB been sent
in F code from
the sender
side?
When a wrong sub-address is received with the Confi-
dential User Box or Relay User Box set, there may occurs
a communication error, thus resulting in the reception un-
available. Check the sender side to see if the sub-ad-
dress is set.
- Table of contents 2
- 3 Transmission 3
- Introduction 10
- 1 Introduction 11
- 1.1 Special Notice to User 12
- Introduction Chapter 1 13
- 1.1.3 For New Zealand 14
- 1.1.4 For Europe 15
- 1.2 Getting Started (FAX) 16
- 1.3 Features of the FAX 18
- 1.5.1 “Width” and “Length” 27
- 1.5.2 Paper Orientation 27
- 1.6 User’s Guides 28
- Before Use 30
- 2 Before Use 31
- 2.2 Control Panel 32
- Before Use Chapter 2 33
- 2.3 First-Use Settings 35
- 2.4 Useful Functions 36
- 3 Press [Fax] 37
- 4 Press [Address Book] 37
- 6 Press [New] 37
- 8 Enter the destination 38
- 12 Press [Exit] 39
- 4 Press [Program] 40
- 9 Press [Exit] 42
- 2.5 FAX Screen 43
- 2.7.1 Type of boxes 47
- 4 Select the destination 58
- 6 Press [Start] 59
- 1 Close the ADF 61
- 4 Adjust paper guides 61
- 6 Press [Finish] 63
- 3.3.1 Original Image Type 67
- 3.3.2 Density 68
- 3.3.3 Simplex/Duplex 68
- 3.3.4 Resolution 69
- 4 Confirm the settings 70
- 3 Press [Destination] 73
- 2 Press [Start] 75
- 3 Press [Start] 76
- 4 Press [Start] 79
- 3.4.4 Recently Dialed 84
- 2 Press [OK] 85
- 3.6 When Unable to Send 86
- 3 Press [Re-TX User Box] 88
- 3.7 Reserving Transmission 90
- 3.8 Manual Transmission 91
- 3.9 Canceling Transmission 92
- 2 Press [Fax TX] 93
- 3 Press [Current Jobs] 93
- 4 Press [Timer Jobs] 93
- 6 Press [Yes] 94
- 7 Press [Exit] 94
- 3.12.1 Memory Transmission 99
- Transmission Chapter 3 100
- 3 Press [Quick Memory TX] 102
- 4 Press [OK] 102
- 3 Press [Timer TX] 104
- 3 Press [Line Setting] 106
- 4 Press [Overseas TX] 106
- 3.16 Sender Information 109
- 3.16.3 Set to OFF 110
- 3.16.4 To Name 110
- 3.16.5 To Name is set to ON 110
- 3.16.6 To Name is set to OFF 111
- Reception 112
- 4 Reception 113
- Reception Chapter 4 114
- 4.4 Unable to Receive 116
- 1 Press [Job List] 117
- 2 Press [RX/User Box] tab 117
- 3 Press [Forward] 117
- 5 Specify the address 117
- 6 Press [OK] 118
- 2002/09/20 13:39 #002 P.001 119
- Original Received Document 126
- Reduced at 126
- 4.7 Reception Information 128
- Troubleshooting 130
- 5 Troubleshooting 131
- 5.2 Cannot Receive Messages 132
- Troubleshooting Chapter 5 133
- 5.3 Error Message Displayed 134
- 7 CAUTION 135
- Specifications 136
- 6 Specifications 137
- Transmission 138
- Applications 138
- 7 Transmission Applications 139
- 3 Press [Mixed Original] 143
- 5 Press [OK] 144
- 7 Designate the destination 144
- 8 Set the original document 144
- 9 Press [Start] 144
- 3 Press [Bind Position] 145
- 7.5 Frame Erase Transmission 148
- 9 Designate the destination 150
- 10 Set the original document 150
- 11 Press [Start] 150
- 7.6 Background Adjustment 151
- 3 Press [Sharpness] 154
- 7.8 Scan Size 157
- 2 Press [Scan Setting] 160
- 3 Press [Header Setting] 160
- 3 Press [File Type] 163
- 4 Select the File Type 163
- Transmission Applications 165
- 7-28 C450 165
- 2 Press [Comm. Setting] 166
- 3 Press [Password TX] 166
- 3 Press [F-Code TX] 169
- 8 Designate the destination 170
- 9 Set the original document 170
- 10 Press [Start] 170
- Functions incompatible 172
- 4 Press [ECM OFF] 174
- 4 Press [V.34 OFF] 176
- User Box 178
- Useful Functions for 186
- Sender Receiver 187
- Classified Document Box 187
- 5 Press [Start] 188
- 8.3 Reception Information 193
- 2002/09/20 09:38 #002 P.001 193
- 2002/09/20 09:38 #002 P.002 193
- Polling Chapter 9 194
- 9 Polling 195
- 9.3 Bulletin 201
- Bulletin boards 201
- 3 Press [Polling TX] 202
- 4 Press [Bulletin] 202
- Board of a Destination (FAX) 203
- Registering/Settings 206
- 10 Registering/Settings 207
- 2 Press [Address Book] 209
- 3 Press [Abbr. Dial] 209
- 4 Press [New] 209
- 9 Press [OK] 211
- 10 Press [Close] 211
- 3 Press [E-Mail] 212
- 6 Press [E-Mail Address] 213
- 3 Press [User Box] 215
- 6 Press [User Box Name] 216
- Press [Exit] on the sub-area 220
- C450 10-15 220
- 10.3 Registering the Group 221
- 2 Press [Group] 222
- 3 Press [New] 222
- 5 Press [Destination] 223
- 8 Press [OK] 224
- 9 Press [Close] 224
- 10 Press [OK] 224
- 2 Press [Program] 227
- 8 Press [Close] 230
- 3 Press [Subject] 233
- 5 Press [Subject] 236
- 7 Press [OK] 236
- 6 Press [Close] 238
- 5 Press [Close] 240
- 3 Press [Text] 241
- 5 Press [Text] 242
- 5 Press [New] 250
- 7 Press [Fwd.] 250
- 11 Press [OK] 251
- 12 Press [Close] 251
- C450 10-47 252
- 4 Press [Relay User Box] 257
- Utility Mode 260
- 11 Utility Mode 261
- Utility Mode Chapter 11 262
- Default Setting 264
- Position 266
- Settings 266
- Suffix Auto Setting 271
- 2 Press [Display Setting] 273
- 3 Press [Fax Active Screen] 275
- 2 Press [Initial Setting] 277
- 4 Press [Close] 278
- 2 Press [System Setting] 279
- 3 Press [Power Save Setting] 279
- 3 Press [Output Setting] 281
- 5 Select the printing method 282
- 2 Press [Fax Setting] 285
- 3 Press [Header Information] 286
- 4 Press [Sender Name] 286
- 11.10 Header/Footer Position 288
- 3 Press [TX/RX Setting] 295
- 3 Press [Function Setting] 298
- 7 Press [Close] 299
- 4 Press [Memory RX] 301
- 4 Press [Closed Network RX] 303
- 4 Press [Forward TX Setting] 305
- 4 Press [Incomplete TX Hold] 308
- 11.13.6PC-FaX RX Setting 309
- 4 Press [PC-Fax RX Setting] 310
- 11.13.7TSI User Box Setting 312
- 13 Press [OK] 316
- 14 Press [Exit] 316
- 3 Press [PBX CN Set] 318
- 3 Press [Report Settings] 320
- 4 Press [Function Setting] 328
- 4 Press [Sender Fax No.] 332
- 2 Press [Security Setting] 333
- 3 Press [Security Details] 333
- 4 Press 334
- 5 Press [Restrict Fax TX] 334
- Explanation of Reports 336
- 12.1.1 Reports 337
- 12.1.2 Lists 338
- 2 Press [Fax TX] tab 339
- 3 Press [Job History] 339
- 4 Press [Comm. Setting] 340
- 6 Press [Print] 340
- 12-6 C450 341
- C450 12-7 342
- 12.3 TX Report 343
- C450 12-9 344
- 12.4 Polling TX Report 345
- C450 12-11 346
- 12.5 Polling RX Report 347
- C450 12-13 348
- 12.6 Broadcast Report 349
- C450 12-15 350
- C450 12-17 352
- C450 12-19 354
- Destination: Not shown 355
- Start Time: Not shown 355
- C450 12-21 356
- C450 12-23 358
- C450 12-25 360
- C450 12-27 362
- 12.13 Confidential RX Report 363
- C450 12-29 364
- 12.14 Bulletin TX Report 365
- C450 12-31 366
- 12.15 Relay TX Result Report 367
- C450 12-33 368
- 12.16 Relay Request RX Report 369
- C450 12-35 370
- 12.17 PC-Fax TX Error Report 371
- 12.18 Address Book List 372
- 8 Press [Print] 373
- 9 Select tray to print 373
- C450 12-39 374
- 12.19 Group Address List 375
- 12-42 C450 377
- 12.20 Program List 378
- C450 12-45 380
- How to see the Program List 380
- 7 Select tray to print 382
- 8 Press [Start] 382
- 12-48 C450 383
- 4 Press [Fax Setting] 384
- 5 Press [Job Settings List] 384
- 6 Select tray to print 385
- 7 Press [Start] 385
- C450 12-51 386
- 12.22.1Relay List 387
- C450 12-53 388
- 12.22.3Sender (TSI) RX Box 389
- PageScope Web 390
- Connection 390
- 13 PageScope Web Connection 391
- 1 Start the Web browser 392
- PageScope Web Connection 393
- 13-4 C450 393
- 13.1.2 Web Browser Cache 394
- C450 13-7 396
- 2 Click [Login] 397
- 13-10 C450 399
- – The User mode page appears 399
- 13-12 C450 401
- 2 Click [New Registration] 402
- 5 Click [OK.] 403
- 4 Click [OK] 404
- 3 To delete, click the [OK] 405
- 4 Enter the Name 407
- 7 Click [OK] 407
- 5 Click [OK] 409
- C450 13-21 410
- 13-22 C450 411
- C450 13-23 412
- 13-24 C450 413
- C450 13-25 414
- 13.6 Confidential RX User Box 415
- C450 13-29 418
- 13.7 Bulletin Board User Box 419
- C450 13-33 422
- 13.8 Relay User Box 423
- 4 Click [User Box Setting] 426
- 8 Click [OK] 427
- 13.9 Polling TX User Box 428
- 13-40 C450 429
- 13.10 Memory RX User Box 430
- 13-42 C450 431
- C450 13-43 432
- Appendix 434
- 14 Appendix 435
- 14.2 Entering Text 436
- Appendix Chapter 14 437
- 14.3 FAX Terms 439
- Printed in China 450
- 4037-7710-56 450
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